Just Because
Patient Experience
Who you gonna call?
Department Safety
Quality
100

Who won Superbowl LII?

Philadelphia Eagles 

100

Who do you contact for lost belongings? 

Security 

100

Who do you call if you see a bed bug in the department? 

Environmental Services 

100

What is the STOP process?

Verify patient with 2 unique identifiers

Correct Patient

Correct Procedure

Correct Site/Side 

Verify procedure

Verify the site/side ordered by physician, does patient agree?

If there are any discrepancies, STOP and call the Physician

Every patient, every time!


100

Who is responsible for hand hygiene?

EVERYONE 

200

In what year were "X-Rays" founded?

1895

200

What does the "S" stand for in the SPIRIT values?

Service 

200

What number do you call to speak with a Radiologist or an IR DOC? 

2-RADS

200

How many adult and pediatric crash carts do we have in the Department?

Where are the crash carts located?

3 Adult Carts and 1 Pediatric Cart

IR Holding (1 adult cart)

Nuclear Medicine (1 adult cart)

CT-Scan (1 adult and 1 pediatric)

200

What type of consent is needed prior to the patient receiving services?

Administrative Consent

300

Who "discovered" x-rays?

Wilhem Roentgen

300

Based on this scripting, what component of AIDET is this technologist completing?

"Hi Mrs. Jones, my name is Becky and I am going to be performing your test".

Introduction 

300

What number do you call for a Code Blue?

2-5911

300

During an MRI study, the patient becomes unresponsive and you call the code.  What should your next step be?

Remove the patient from the MRI scanner.

300

After identifying your patient; what is the most important question you need to ask your patient?

Do you have any allergies?

400

What logo is this?

RADIOLOGY RENEGADES

400

Who has an impact on the patients' experience? 

EVERYONE

400

A patient is in the registration waiting area and they start to complain of chest pain and dizziness?  What number do you call? How do you report this to the operator? 

2-5911 "Medical Emergency 2nd floor Radiology waiting area." 

400

When is it OK to shut off the main oxygen valve?

Who is allowed to shut off the main oxygen valve?

EMERGENCY ONLY 

All employees

All employees may shut off the main oxygen valve in an emergency and/or if requested to do so by the fire department.

400

How do you locate an activated emergency call bell in the department? 

Look for flashing lights above the restroom door in your area or report to the front desk area.

500

Daily Double

What is the highest grossing movie of all time?

Gone with the Wind ($1,854,769,700)

500

Daily Double

What does HCAHPS stand for? 

Hospital Consumer Assessment of Healthcare Providers and Systems

500

Daily Double 

There is a patient in 6031 having a CT-scan and pelvis w/contrast. During the study, the patient develops hives and complains of difficulty breathing. What number do you call?

What do you tell the operator? 


2-5911

"Rapid Response 2nd Floor Ct-Scan"

500

List three ways you can report an incident.

Online Risk Occurrence (MIDAS)

Call 2-SAFE (2-7233)

Call Risk Management, ext 2-5746


500

When is it ok to perform a study/procedure without consent?

Level 1 Trauma/Life Threatening Emergency