Chain of Command
Roles People Play
Type of Abuse
Levels of Care
Types of Communication
100

The employee responsible for giving resident medications and treatments. They are the person the STNA directly reports to.

Hall nurse, usually a LPN, but can be a RN

100

staff member who plans and directs activities for residents

Activities director

100

any action that causes actual physical harm

Physical Abuse

100

 unit that provides specialized care designed to help residents return to

a previous level of physical functioning after an illness or injury

Rehab Unit

100

sending and receiving messages using spoken or written word

Verbal Communication

200

Each hall nurse reports to this nurse if they are having any issues with a resident such as change of condition or a fall. This nurse must be a RN and she can be in charge to up to 250 residents.

Charge Nurse-Some places call them RN Supervisor

200

licensed health professional who uses methods that

include exercise, heat, massage, mobilization, and manipulation to reduce pain and improve

mobility

Physical Therapist

200

the isolation of a resident against their will, such as locking them alone

in a room

involuntary seclusion

200

 care for terminally ill patients that aims to provide comfort and alleviate pain

Hospice Care

200

using symbols, such as traffic lights, road signs, memes, and emojis

Visual Communication

300

This nurse is usually in charge of making sure resident and staff are up to date on vaccines. She monitors any infections within the building. She reports directly to the director of nursing. 

Assistant director of nursing

300

licensed health professional who works with residents

to improve their ability to perform everyday tasks

Occupational Therapist

300

failure to provide proper care

neglect

300

a range of medical and nonmedical services provided for people who have

a chronic illness, disability, or cognitive impairment that affects their ability to perform

everyday tasks

Long Term Care

300

nonverbal communication that includes posture, gestures, and facial

expressions

Body Language

400

This RN directs the approach for nursing care and determines staffing requirements. 

Director of Nursing

400

nursing care designed to promote a resident’s ability to achieve

the highest level of function and to live as independently as possible

Restorative Nursing

400

failure to act in the same way that a reasonable person with the same training

would act in the same situation

negligence

400

care for residents needing post-acute care from both nursing

and rehabilitation services; care performed by or under the supervision of a licensed nurse

Skilled Nursing

400

restating in your own words what another person has said to be sure that you

understand the speaker’s meaning and feelings

Reflective Communication

500

General manager of a nursing facility

Administrator

500

Highly trained professional who works with residents who

have speech, language, or other communication problems

Speech language Pathologist-Speech Therapist

500

Includes deliberately misplacing a resident’s

belongings or money, or using a resident’s belongings without his or her permission or theft

Misappropriation of resident property

500

care provided for residents who enter a facility for a temporary stay until

their regular caregivers become available

Respite

500

a device used for those who have difficulty communicating verbally, it

is customized with signs, symbols or pictures that help the resident communicate their needs

Communication Board