Characteristic Therapeutic Communication
The desire to understand & be sensitive to the beliefs, feelings, & situation of another person
What is empathy?
This person uses verbal & non-verbal methods to deliver a message to another person
What is the sender?
This type of communication may include a person's posture, general appearance, touch, and/or gestures.
What is non-verbal communication?
Therapeutic relationships consist of 4 phases. These phases include pre-interaction, orientation, working, and ...
What is termination phase?
Telling the client that "everything will be fine" or "you have nothing to worry about" is an example of this communication barrier
What is providing false reassurance?
Honest communication that may include offering to "find out" if you don't know the answer to a client's question.
What is genuineness?
This person decodes, or interprets, the message.
What is the receiver?
This communication method helps to ensure safety by repeating the order back to the physician (or the person giving the direction). With this practice, the sender & receiver can make sure the information is correct.
What is closed-loop communication?
This method to enhance communication involves making eye contact, leaning forward in the chair, giving the speaker your full attention, & using caring touch
What is active listening?
Telling the client what you would do in his/her situation. It imposes the nurses' opinion & isn't helpful in the communication process.
What is offering advice?
Valuing the client, honoring his/her wishes, & being flexible to meet needs demonstrates this characteristic of therapeutic communication
What is respect?
What is the channel?
This type of communication is impacted by vocabulary that is used, tone of voice, pacing of speech, & so much more.
What is verbal communication?
Instead of asking a yes/no question or a question that can be answered with 1 word, we can ask this type of information to encourage the client to "tell us more"
What is an open-ended question?
Where does it hurt? Is it sharp or dull? Did you take any medicine? How much? What time did you take it? Are you annoyed yet? If the nurse does this, the client may feel like he/she is being interrogated & frequently interrupted.
What is ask too many questions?
Addressing clients' concerns with understandable, specific responses
What is concreteness?
This is what is being sent. It should be situationally & developmentally appropriate for the person receiving it.
What is message?
This communication style focuses on the issue, uses "I" statements & effective non-verbal communication while striving for a compromise & accepting criticism.
What is assertive?
What is silence?
What is expressing approval or disapproval?
What is confrontation?
The process of selecting words, gestures, tone of voice, signs, symbols to transmit the message
What is encoding?
This standardized communication method helps nurses communicate clearly & accurately to other nurses, physicians, & other members of the healthcare team. There are 4 components that should be addressed in order.
What is SBAR?
This therapeutic communication technique involves greeting the client by his/her preferred name & pronoun, being honest, caring, competent, & respectful.
What is establishing trust?
What is stereotyping?