Communication styles
Thoughts or emotions that are felt within one's self about a situation
Intrapersonal communication
Maintaining this demonstrates interest, attentiveness and engagement in the person and conversation
eye contact
This act can assist the listener check their understanding of what the speaker said
Clarifying
Checking for hearing aides, reducing environmental noise, repeating a statement that was misunderstood and facing the patient are all examples of communication with a patient with which impairment
Hearing loss
You enter a patient's room for the first time and their daughter is at bedside watching TV with the patient
A. ignore them both until the daughter leaves
B. introduce yourself and role
C. address only the patient
This type of communication is held with a handful of people and can be more intimate
Small group
A type of posture that conveys friendliness and engagement (relaxed shoulders, uncrossed arms, sitting)
Open posture
The act of finding something mutual and funny about a situation ("hospitals are a great place to get some sleep, aren't they" or "johnnies are back in style")
Humor
Identifying yourself when you enter and exit the room, offering the use of glasses, placing objects within reach are all examples of how to communicate with patients who have which impairment
Visual
You are at bedside assisting with peri care and a doctor walks in
A. tell them to get the hell out
B. explain that you are doing personal care and will be done in ____ minutes
C. roll the patient over and tell them the doctor is here to speak to them
This type of communication is between two people and can include body language
Interpersonal
This type of posture conveys hostility, defensiveness or distrust (arms crossed, wide stance, standing behind an object such as a chair).
Closed posture
Sitting or standing level with the person you are speaking to so that you are not perceived as speaking down to someone
Eye level
Offering yes/no questions, allowing time for understanding and processing, ensuring only 1 person speaks at a time are all examples of how to communicate with a patient who has which impairment?
Not able to speak clearly (stroke, neurological injury)
You patient's son comes to the nurses station while you are joking with your friends and tells you that his father is having some pain
A. turn your chair around so he can't see you
B. tell them you'll be right there and continue your conversation with your friend
C. follow him back to your patient's room, assess and administer medications as ordered
This type of communication is when one person is speaking to a large group or forum.
Public communication
The physical distance one maintains from another during interactions
personal space
Offering a story of one's prior experience may help the patient feel like they are not alone in whatever they are facing
Self disclosure
Asking one question at a time, having patience with responses, and avoiding long explanations or stories are all examples of how to communicate with a patient with which type of impairment?
Cognitive
You are entering a legally blind patient's room
A. stick your head in the door, ensure they are breathing and quietly sneak back out
B. knock, announce yourself at a normal volume and stand at the bedside
C. tell your LNA to write your name on the board and check on them
This type of communication involves the use of devices to convey information such as chat, email etc.
Electronic communication
Involuntary facial movements that convey emotions and information without the use of words
facial expressions
The art of allowing a "space" after stating something important
Silence
Speaking to a patient as though he or she can hear, using their name, and explaining procedure and sensations are all examples of communicating with patients with which disability?
unresponsive
You are entering a room of a patient who is actively dying. Multiple family members are at bedside and the room is crowded
A. introduce yourself to the patient's spouse only and ignore everyone else
B. Introduce yourself to the entire room
C. wave in the doorway and tell them to ring their call light if they need anything