Definitions
To systematically turn care over to another provider.
What is transfer of care?
Two barriers to communication, teamwork, and collaboration that can jeopardize client and staff safety, as well as create hostile work environments that can take a mental and physical toll on those affected
what are incivility and bullying?
Produces multiple benefits including greater efficiency of client referral and client-care service
What are inter-professional teams?
Mutual respect, trust, and good communication skills are competencies to _______.
What is collaboration?
Conflict can be a barrier to ____.
What is effective client care?
One provider is delegating the responsibility for the management of a client's specific condition to another provider.
What is a referral?
Building strong relationships helps to improve performance, job satisfaction, and social skills also known as __
What are interpersonal communication skills?
__ and __ are two concepts related to collaboration.
What is at least two of the following:
Health Policy,Healthcare Systems,Professional Behaviors,Quality Improvement and Safety
A collaborative teamwork skill that includes providing feedback to the team.
What is mutual support?
Occurs when diverse interests about significant issues or concerns among individuals, groups, or organizations prevent problem-solving, or emotional opposition creates discord, stifles effective communication
What is conflict?
One provider formally requests the input of another provider as to how to approach or treat a condition
What is a consult?
___ is done when you receive a prescription from a doctor.
What is receive, record, Read-back?
Another name for two or more professionals that work together to improve access to and coordination of healthcare services.
What is interprofessional teams?
Nurses managing their own tension and stress level can help to ___ ___.
Prevent conflict.
Conflict is often viewed as a negative but can be the impetus for ______.
What are better communication, stronger team relationships, and healthy changes?
The client-centered approach in which members of different healthcare professions come together and work toward a common goal of improving or restoring a client's health.
What is collaborative healthcare?
is a standardized communication tool to establish uniform delivery of information from one healthcare team member to another during the transfer of care.
What is I-SBAR-R
Introduction-situation, background, assessment, recommendations - Readback
The pneumonic TeamSTEPPS stands for this evidenced-based inter-professional strategy
What is Team Strategies, Tools to Enhance Performance and Patient Safety?
Three things incivility in the workplace can lead to _
What are:
Decreased job satisfaction, absenteeism, loss of productivity, patient errors with potential for adverse outcomes, and/or associated costs of staff turnover or legal fees
A normal part of a work environment that cannot be eliminated but can be managed.
What is conflict?
Cooperation among healthcare professionals from various disciplines to provide optimal care for the patient.
What is collaboration?
The Joint Commission recognizes that ____ plays a major factor in client safety-related events.
What is communication?
These actions can increase the vulnerability for mistakes, inaccuracies, and oversights, especially during the hand-off phase of client care.
What are interruptions, misunderstandings, language barriers, and hesitation to speak to authority figures?
Two forms of incivility in the workplace are ___.
What are bullying, aggression, and/or violence?
Responses to conflict depend on ____ ____ ____.
What are nurses' leadership skills?