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Group Communication
Delegation
Conflict Management
Effective Leaders
Random
100
This style of communication sends an aggresive message, but is tranmitted in a passive way.
What is passive-aggressive?
100
This agency states that delegation is the transfer of responsibility for a task from one person to another.
What is the ANA?
100
The type of conflict that results from a struggle to clarify contradictory internal values or wants.
What is intrapersonal conflict?
100
The optimal phase desired in the group process. Not all groups are able to schieve this phase.
What is the performing phase?
100
Communicates an emotional component to the message and can be as important, if not more important, than verbal communication.
What is nonverbal communication?
200
The mode of communication most appropriate for communicating sensitive information.
What is verbal communication?
200
Delegating a task to the wrong person.
What is improper delegation?
200
The type of conflict that has been referred to as “horizontal hostility” or “bullying”.
What is interpersonal conflict?
200
The most effective communication style, which utilizes "I" statements.
What is assertive communication?
200
This type of conflict occurs between two or more groups or people, departments, or organizations.
What is intergroup conflict?
300
The first phase of the group process, where group members get to know one another. Behavior is the most independent in this phase.
What is the norming phase?
300
Giving too much work to another person through delegation.
What is over delegation?
300
In this stage of conflict, action is taken to resolve the conflict.
What is manifest?
300
The numer of communication methods that should be utilized when communicating an important message.
What are multiple communication methods?
300
The channel of communication in which managers communicate with other managers.
What is the horizontal channel?
400
The most stressful phase of the group process, in which members compete with each other for ideas, diagree and test boundaries.
What is the storming phase?
400
The first and most important set in delegation.
What is planning ahead?
400
A win-lose strategy that often results in the loser being angry, frustrated, and often seeking revenge.
What is competing?
400
A win-win solution in which original goals are set aside and a common goal is established.
What is collaboration?
400
Aggression, ridicule, and other intimidating or manipulative tactics.
What are destructive negotiation tactics?
500
The person responsible for ensuring that the message was properly perceived.
Who is the sender?
500
The lack of desire of the nurse to delegate to others.
What is resistance to delegation?
500
A strategy in which one party sacrifices beliefs and allows the other to win.
What is cooperation?
500
A effective leader practices this technique, by giving genuine time and attention to the sender, and focusing on verbal and nonverbal communication.
What is active listening?
500
The group building role that seeks to mediate and resolve conflict.
What is the harmonizer?