Frequent flyer, high maintenance, nut case, and druggie are terms that are called what.
What is labeling?
100
This is the faith-based foundation of Trinity Health and Mercy Hospital
What is Catholic?
100
Press Ganey
What is our patient satisfaction vendor?
100
"Oh, what fun it is to ride in a one-horse open sleigh" are some of the words from this Christmas song.
What is Jingle Bells?
200
Name the three relationships that RBC focuses on
What are patients, co-workers and self?
200
"I'm leaving for the day and Eva will be your Nurse tonight. I'm leaving you in very good hands." This type of communication is called what.
What is Managing Up?
200
This is the number of years that Mercy Hospital has been in existence.
What is more than 100?
200
These three areas are continously monitored to assess patient satisfaction.
What is Inpatient, Emergency Department and Outpatient Surgery?
200
"Supporting Each Other In Serving" is one of six statements called what.
What are Guiding Behaviors?
300
UBAC is the acronym that describes what group
What is Unit Based Action Counsel
300
This is the resource to call for supporting patients who are experiencing mental or emotional distress, or generalized stress.
What is Spiritual Care?
300
Name the (3) specific statements that support the culture of Trinity & Mercy.
What are the Mission, Core Values & Vision?
300
This patient satisfaction percentile rank would be our minimum goal to achieve.
What is the 75th percentile?
300
These departments of the hospital will be consolidated to one floor in mid 2012.
What are SPD, Surgery and Outpatient Surgery?
400
"That's not very RBC" usually describes what type of interaction
What is lack of respect or lack of mutual support?
400
Edna Sternblatt.
Who is our RBC mascot?
400
"Heal the body, mind and spirit" are words from what organizational statement.
What is our Mission?
400
This is the number of patient survey responses needed to be considered statistically significant and reliable data?
What is 30?
400
Salata, Narayana, Mal, Shintani, Nelson and Kelsey are members of this group.
What are the Hospitalists of Northwest Michigan?
500
RBC is a care delivery model that is designed to help improve what aspect of our care.
What is the patient experience?
500
This is expressed to others only 1 out of the 8 times we feel it.
What is appreciation?
500
Respect and Compassion are two of five of our commitment statements in what?
What are our Core Values?
500
This CMS initiative will impact reimbursement beginning with discharges in October 2012.
What is Pay for Performance (or Values Based Purchasing)
500
"Empowering nurses to take ownership through shared decision-making and encouraging professionalism in nursing practice, as well as striving to foster an environment that delivers excellent care with a personal touch" is the purpose of what group.