Part Orders
How do you decide which depot to order a part from
Baxter
14:00 local time
A Dispatch is received Monday at 17:30 EST, Customer is located in PST. When is the SLA
Tuesday 17:00 PST /20:00 EST
A Part Only dispatch for customer in New York is received on the Wednesday before Thanksgiving at 17:00 EST. What will the SLA be, and what would be the deferral reason?
Monday 17:00 EST
Deferral reason "Holiday"
Cell colored pink means
Escalation
Who is always the part vendor, Choice, Flash, or both
Flash
On a standard Canada, LATAM and EMEA dispatch what time is the FE scheduled for
15:00 local time
Customer is located in EST. Dispatch is received Wednesday @ 18:00 EST, SLA will be Friday at 17:00 EST. When will the part arrive?
Thursday 10:30 EST
Part ETA is Monday at 10:30 EST, the description of work requested the FE arrives on Wednesday at 9:00 EST. What when would the SLA be deferred to and what would be the deferral reason
SLA would be Wednesday 11:00 EST
Deferral reason would be "DOW"
Cell colored yellow means
4 Hour dispatch
NBD United States part ETA
10:30 AM local time
On a standard APAC dispatch what time is the FE scheduled for
16:00 local time
What time in EST is the cut off for placing an order from Amsterdam depot to make NBD
11:00 EST
Part was delivered to customer in Colorado within original SLA 1/1/20201 , per DOW do not schedule FE until customer provides service window. Customer provides service window for 1 week later 1/18/2021 @ 10:00 MST. What is the deferral reason and SLA
Deferral Reason "Customer"
SLA 1/18/2021 @ 14:00 EST
Cell colored red means
we are pending a bug fix to update dispatch in d360
For Brazil orders, if destination is not in San Paolo order must be placed as a
Next Flight Out "NFO"
On a Standard dispatch when FE details are obtained who are they emailed to
all contacts listed in the dispatch
When processing manually the Requested Delivery Time & Service Requested Date need to be
Convert from EST to customer local time
Tuesday: 12/29 @ 20:00 EST
Deferral Reason : Christmas
Date and Time colored red means
Follow up is deferred to a later date/time
NBD United States order is shipped via what FedEx service
Priority Overnight
Who is the tech vendor for FE dispatches
NCR
A dispatch for Italy is received on Wednesday at 17:00 customer local time, what is the SLA in EST
Friday 11:00 EST
Trick Question/ Canada Celebrates Thanksgiving in October
When can a Part only follow up be deferred to start of NBD
If part order is placed after depot cut of time, and tracking will not be obtained until NBD