Nuts + Bolts Jeopardy

Desk Operations

100

What time is the desk open everyday?

9 am-12 am (midnight)

200

You go to retrieve toilet paper but the closet is empty. What do you do?

Submit a work order to replenish the toilet paper.

300

The task list is marked as all complete, but you notice some unfinished work orders. What do you do?

Finish them.

400

A resident brings back a vacuum and says the vacuum is not working because there is something stuck to the brush. What do you do?

Give them another vacuum and try to unclog the vacuum.

500

A resident brings back a disassembled vacuum. What do you do?

Ask them to wrap the cord before handing it back to you.

Duty Operations

100

What time must you check in for duty Sunday-Friday?

9 pm

200

While on-duty, what should you be checking for when passing the practice rooms? (2 items)

-That the window is not covered

-That no one is occupying the practice rooms outside of 6 am-12 am midnight.

300

The master key does not work during a lockout. What is the next step you would take before calling Tier 1?

Try a key copy from the key box.

400

You have to go to a last-minute rehearsal that would prevent you to responding to calls. You are on-duty. What do you do?

Find coverage/swap.

500

What are three duty uniform items?

-Juilliard shirt

-Crossbody bag

-Duty phone

Facilities Operations

100

What is the work order email address?

[e-mail]

200

The ice machine is overflowing. What do you do?

Submit a work order.

300

A resident comes to the desk to complain about the dryer leaving their clothes soaked and wants a refund for the failed cycle. What do you do?

Show them how to request a refund via the Herculus app.

400

You complete a dryer load for your personal laundry. The clothes are still fairly wet at the end of the cycle. What should you do?

Submit a maintenance request via Herculus app.

500

Where can you find suite door hard keys, practice room hard keys, and 19th floor storage keys?

The small key box to the left of the staff fridge.

Faculty Suites

100

While working your desk shift, where do you retrieve express check-out cards?

From the express check-out box.

200

Before retrieving a faculty hard key, what should you do to ensure they are receiving the correct key?

Double check the key codes.

300

A faculty member is scheduled to check in at 3 pm. They ask to check in now (at 11 am). What do you say?

No.

400

How many keys should an occupant in 2902A/B receive?

1.

500

The faculty member in 2201A says the suite key works but the bedroom door key does not. What is likely the issue? What would you do to resolve this?

The RA who prepped the key packet probably handed them two suite door keys instead of one suite door and one bedroom door key. I would compare key codes and confirm this theory. If I was correct, I would exchange one suite door key for the bedroom key.

Miscellaneous

100

There is a ton of personal belongings and trash in the lounge. What do you do?

Document and try to see if any of the items have identifiable information.

200

While on-duty, you miss a call. What do you do?

Immediately call the student back and apologize.

300

What criteria does the faculty suite calendar need to meet?

8.5x14 paper

Narrow margins

Horizontal

Columns all fit page

400

You wake up to many texts from a student saying they are locked out and they need your help (sent to the duty phone). These were sent at 2 am, it is now 8:30 am. What do you do?

Message them reminding them that they must call for all duty needs.

500

A faculty member is assigned to 2903 Monday and Tuesday, then assigned in 2904 Wednesday, Thursday, and Friday. They ask you why that is and if they can just stay in their current room. What do you say?

Explain to them when they placed their reservation request with Luke, there likely wasn't one consistent room available, which is why they have to move to a different room mid-stay. Explain to them during the swap (when they check out at 10 am), they can leave their items in the ofice until 3 pm (check-in).