Nuve
Daily#s I ask For
Top 3 installers
3 next reorders
Obt for the next Business day
PT scheduled
Messages sent
How many sensors do we have to pair to v2
When is the network monthly Call and where can you get the link if Elva doesn't send it yet
9 am every last Wednesdays of the month
Elva's Calender
Distance of sensors
Range: Up to 45 feet (14 meters) (may vary due to walls or interference).
3 things to ask for when answering aircalls
where they are calling from
serial number
issue
What is a Condenser?
a heat exchanger that cools hot, high-pressure refrigerant or vapor and changes it into a liquid state by releasing heat into the surrounding air, water, or environment.
what voltage does stat run on
24 voltage
Highest to lowest temp
Heating: 40–85°F (≈ 4–29°C)
Cooling: 60–90°F (≈ 16–32°C)
Auto: 40–90°F (≈ 4–32°C)
What is the New construction mode
The 100-hour limitation and Limited Mode restrictions have been removed.
System modes: All available modes remain accessible after skipping Wi-Fi, including Off, Heat, Cool, Auto, and Emergency Heat/Auxiliary when supported by the system configuration.
QR code registration: Technicians can still scan the QR code and register the device using the QR code and PIN.(masterpass)
where can you get all the guides
Drive & Nuve website
How do contractors receive their Monthly Engagement Reports?
Email and in-app dashboard notifications
What is a furnace
a forced-air heating appliance that generates heat and circulates it through a building's ductwork to warm indoor spaces. It serves as the primary component of a central heating or HVAC system
how to factory reset
Menu>Settings>Device Information>Fcc 10 times> scroll down> factory reset
what is the most updated firmware for v1 an v2
1.6.8 & 2.6.8
What are the default Staging Control settings?
Temperature Delta: 1°F; Stage 1 Max Runtime: 30 minutes
How do you get to temp corrections
temp over shooting under 7 degrees: Fix temp correction by going into settings—> system up—>
General Threshold —> increase the heat or cool temp differential (1-4 f)
Tech calls advised that sensors aren't pairing to stats what do you do
- grab serial #
- check firmware update
- check the erf if its unknown our issue and swap
V2: Screen black or blank after install
what to do
Check if on the latest firm ware : The latest public version fixes the black screen, including with Night Mode on. Not yet updated: Night Mode off and brightness 85%+ until the update lands.
Check the version in Metabase. Not on the latest public version: check for Exit manual mode first (Settings, then System Update), then request the update in #firmware-updates; until it lands, Night Mode off and brightness 85%+. Display back: close with a note. On the latest public version and still dark: warranty return. Screen dark for a moment and back, or restarting: see the restarts row (backplate fit).
A contractor asked when are we getting V3 , what do we say
Q1 of next year
Cancel Protocol
request reason >attempt to save> input in escalations> send to cancellation emails> add notes on HubSpot > create meeting
Systems compatibility
Gas Furnace
Electric Furnace
Central Air Conditioning
Heat Pump
Auxiliary / Emergency Heat
Dual-Fuel Systems
Single-Stage Heating and Cooling
Multi-Stage Heating and Cooling
Conventional HVAC Systems
New Construction HVAC Systems
Electric Heating Systems
Gas Heating Systems
What should your Day to day look like on f/u?
- offline devices
- f/u with contractors
- f/u on tickets/return packages
- daily #s
- Aircalls
What are the current plans we offer
unlimited custom app
unlimited logo hosting
Messaging
Pt
Dahsbaord Access
AI reporting
Alerts
Sensor Monitoring
E+
Pricing for all stats & sensors for October
sofia pro 149
Sofia V1 199
Sofia Ai 299
sensors 29 each
If contractor has 3 different accounts and wants to log in one how can they do that
make dashbaord an enterprise dashboard