RCAB/Target Gift Card
The red card is....
Dxs DD card used to pay (dx credit card? kinda)
We find "excuses" for Coda orders in,,,,
Mode and salesforce
If dx refers a duplicate account is this fraud ?
Yes
How OFten can dx submit an appeal ( that will be reviewed)
90 days
What is tip fraud a sign of?
Collusion
We can determine social engineering by looking for .....
Cx asking dx to get subs instead
CODA stands for ....
Cash on delivery abandons
Where do we find if the dx shared the bank with the referree?
STRIPE
What do you need to do first in your Salesforce case?
Take Ownership
Where can you check for tip fraud?
Order snapshot
We review these 5 types of Red Card fraud ....
High-value swipes, swipe and unassign , Target gift card , constant swipes
Who keeps the cash?
DX
Where do we see if dx was paid out via Dasher Direct or bank account?
PAYMENT PORTAl
How do we know why the Dx was deactivated?
The RWS/Unity Notes
What do you check if multiple deliveries are flagged?
If the same Cx/Mx
what is swipe and unassign fraud ?
dx swipes the card then assigns from order
We check mapviz to see if....
Dx entered the cx geo
email sequencing is....
more then 3 emails that follow a pattern/ are formatted the same
What email do we send when Upholding?
Uphold - “FX - Abusing the Platform - Deny’
In the order snapshot what is a sign of tip fraud?
Tip amount being Higher or similar to the subtotal
Where do we identify target gift card fraud?
MODE
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hehehehe free points im out of quesitons
If dx refers someone with the same last name/ address is this fraud?
NO, we show leniency for apparent friends / family
we send this email when reactivating....
Reactivate - “FX - Abusing the Platform - Approve"
What deliveries can be flagged for tip fraud?
AH HA trick question ALL deliveries