Crisis Development Model
This stage of the Crisis Development Model is characterized by a change in typical behavior
What is the Anxiety stage?
A technique used to show understanding and reduce tension during the anxiety stage of a crisis.
What is empathic listening?
This is a key factor that increases the likelihood of a crisis occurring, such as personal history or previous traumatic experiences.
What is a Precipitating Factor?
This type of communication can help calm someone by demonstrating empathy and understanding, such as saying "I can see you're upset."
This concept ensures that a person’s right to privacy is maintained, even when managing a crisis.
What is Confidentiality?
This stage is requires a directive approach: providing clear direction or instruction.
What is the Defensive stage?
This intervention technique is used to redirect the person’s attention away from a situation without being aggressive or forceful. This can include verbal interventions, making the environment safe, or moving to a place of safety.
What is a Non-Restrictive intervention
A warning sign that might indicate someone is about to lose control, like clenching fists or pacing.
What are physical cues?
This technique helps avoid escalating a situation by keeping your voice calm, clear, and neutral.
What is Tone of Voice (Paraverbal communication)
This principle ensures that physical intervention is only used when absolutely necessary, and for the shortest duration possible.
What is assessing the severity of harm?
In this stage, a person may present an imminent or immediate risk of harm to self or others
What is Risk Behavior?
This type of communication includes using caring, supportive tones, keeping the volume appropriate, and delivering the message at a speed the person can process
What is paraverbal communication?
This approach helps us reduce the likelihood of known distress behavior
What are Preventive Approaches?
This is the method of giving simple, clear, and direct instructions to guide a person through a crisis situation.
What is Directive Communication?
When needing to do a physical restraint, this should be done immediately
Call for help and ensure safety
The Crisis Development Model includes four stages. Which stage involves the calm state after a crisis, where the person is returning to baseline?
What is Tension Reduction?
This communication technique involves using a calm, confident, and clear voice to convey respect and phrase your words positively
What is verbal communication?
This approach helps us manage the severity of harm if the behavior does happen
What are reactive approaches?
This technique communicates respect, appears non-threatening, and maximizes safety.
What is the Supportive Stance?
This form should be filled out every time a physical restraint or seclusion needs to be done.
What is the Seclusion and Restraint form?
Which staff approach should be used as a last resort when a student needs a safety intervention?
What is a Restrictive Intervention?
This is the last resort technique, used when all verbal and non-physical interventions have failed, and safety is a concern.
What is a restrictive intervention?
Behavior is a form of this.
What is communication?
Planning, scripting, delivery, and documenting are key strategies in what types of conversations?
These items are important to include in documentation during a crisis
The antecedent (what happened before the behavior), details of the incident including times, and dialogue and interventions used in the crisis