Word Scramble
ECIAVCN
Vaccine
Where are we supposed to post our breaks and lunches?
In our team chats
What status are you supposed to be in for meetings?
Unavailable meeting
3
What is the callout procedure?
Email nyvac-scheduling@answernet.com and cc your sup no less than 2 hours before your scheduled shift.
RNSFRATE
Transfer
What is the correct call transfer template?
Agent:
Name Date:
Time:
Caller:DM
Transfer dept:
Reason for Transfer:
Oracle Article:
What status are you supposed to be in for the nightly huddle?
Available
True or False
Cats can carry a parasite that makes us love them more.
True
Toxoplasmosis is caused by the parasite toxoplasma gondii which can be passed to humans causing us to love our cats more.
What page is the Anti-Bullying policy located?
Page 6
KEARB CULNH
Lunch Break
How many minutes are you supposed to receive a response in after you post?
1-2 minutes
How long are breaks and lunches?
15 and 30 minutes
True or False
Cats are on average smarter than dogs.
True
Cats have more dense brain matter and more neural pathways dedicated to learning than dogs do. This is a big reason cats are hard to train.
What page is the HIPAA policy located on?
10
RCIEVSE EMSTCUMOR
Customer Service
What is the appropriate way to call attention to your post?
@channel or @here
This should be done ONLY if you have not received a response in the 1-2 minute expected time frame.
How does a call transfer take place?
Click transfer, dial the number, click transfer.
What is the celestial body classification for Pluto?
Dwarf Planet
Where can the overtime policy be located?
Page 15
ATTTTESOAIN
Attestation
What channel is for you to read but not post in?
Agent updates
True or False
You are supposed to logout for breaks and lunches.
FALSE
True or False
Dragons are real.
True
Komodo dragons are venomous lizards native to Indonesia.
What is the name of our CEO?
Gary Puddles