Actions
The act of placing a load from pending to hold for an EDI based customer
accepting the load into Coyote
What should you do in BAZ every time you request an appointment
Press the request button and insert the date nd time requested
Coyote SCAC Code
CLLQ
Stop off Fee to the truck
$50 TTT
OTP
on time pickup
When a carrier is requesting a TONU and Coyote is still running the load later on, how do we set the carrier up in the load for a TONU? Step-by-step answer
Place load on hold
Copy carrier name from BAZ template
Bounce carrier off the load
Builder tab
Vendor
Paste carrier name
Add money to both sides
What is the difference between EDI and manual builds?
EDI - loads come over electronically from customer and auto built in BAZ, we place on hold to accept or into rejected/cancelled status to reject the load
Manual builds - Manually build the load from scratch via new load build or repeat build
What is EDI?
A system in which a load is electronically built and sent over from the customer and placed into BAZ.
Layover for DV vs. R
$200 DV - $250 R
OTD
On time delivery
The act of handling an account when a teammate is OOO
backing up the account
What is a primary load? What amount of primary volume do we accept?
A contracted load Coyote is 1st in line for from the customer. We accept 100% of this volume as we are contracted to it at the price we bid.
Coyote MC #
561135
TONU cost for a Dry Van vs. Reefer
$150 DV - $250 R
TTT
To the truck
In our current market where should we be setting max pays? When and how far out should we be posting loads?
Max pays should be BELOW take/target
We should not be posting loads until the day before the load is shipping
What is a backup load? How many backup volume loads do we accept?
We are the backup carrier - the customer has gone through their primary carrier list without covering the load and has now gone to their backup routing guide. It depends on the market, in a market like today we would accept all backup volume to bring in additional business, in a hot market we will choose backup volume based on pricing that fits our current model.
True, Tribal, Tenacious, Smart
Out of Route Miles Standard Charge
$2.50/mile
TTC
To the customer
The act of charging a load from available to covered to dispatched to picked up to unloading to delivered.
Delivering out a load
What is a spot load? How much spot volume to we quote/accept?
Spot load is a load that was sent out to all carriers to quote. This could be because the original carrier failed on it and they need additional help finding solutions last minute or they got additional volume not on the customer routing guide. We quote 100% of spot opportunity and accept any load the customer is sending that we win.
Coyote service desk phone number and extension
855-Coyote1 x4357
If a driver has a 1400 appointment, shows up to the shipper at 10:00am, and doesn’t get out until 1800, how many hours of detention do they qualify for and how much money do we give?
2 hours - $80
TONU
Truck Order Not Used