Lockout
What is the lockbox code of The Flats?
746
When a student has two last names, which last name do you use when you put it in the bin?
Categorize by the last name that comes first
When a student comes to you with a broken SALTO card, what do you do?
Document it using the Note function on StarRez
Select Lost/Damaged SALTO Card note type
Tell the student they will be charged $25
A student comes to you at 8 PM and says that their toilet is flooding, what do you do?
Call the RA On Duty
What do you do to document a lockout?
Use the Note function on StarRez
Select Lockout - General
Describe the reason they got locked out
When a History student calls and asks you to hold a package for them, what do you do?
Tell them to email Max or Mayra with their tracking number
When a student comes to you with a broken Shocker ID, what do you do?
Issue them a Temporary Access Card (TAC)
Tell them to go get a new Shocker ID
Tell them to come back to you to activate their new ID card
A student reports that their door flashes red slowly 3 times whenever they scan their phone on the door, what does this mean?
The door is low on battery
When a student calls you and asks you to come up to their room and open the door for them, what do you do?
What is the most common mistake that OA's tend to do when Issuing Mail?
Not clicking Issue Mail when handing out the parcel
When a history student tells you that they need to go up to their old room to pick up something, what do you do?
Ask Max or Mayra for approval
Someone is unconscious in the public bathroom of The Suites. Who do you call first?
University Police Department (UPD)