Access
Which buildings in our area use BASIS and have swipe access?
Jones, Archer
Which buildings do we log packages in?
Nosker, Blackburn, Jones
Which buildings do we LOG mail for?
Barrett, Haverfield
How often must you check Teams (Teams Posts, Assignments, and general chat)?
Continuously during your shifts, should respond to questions in general chat within 5 minutes
If you are experiencing an immediate danger or emergency where it is unsafe to call 911, where is the panic button located?
Switch under the desk indicated by a red sticker
Which app do we use to encode cards in BASIS?
System Administration
If someone’s address is incomplete but we know who it is intended for (there is a full name), what should we do?
Scan to comment “Update Address” after number sticker and put yellow sticker on package.
Tell resident to update address when issuing package.
If you receive mail for the building you are working at, and you find the recipient ‘In Room’ in StarRez in the building you are in, what do you write on the mail?
First letter of building, room # (Example: N0350 for Nosker Room 0350)
When closing a desk, what should be sent to the staff and where?
“ *desk* closed ” in teams general gc
It is Saturday and you are in a situation where you needed to call the RA. You called an RA on call twice and they did not pick up. What do you do?
Call senior staff on call, let Noah know the building and when you called the RA phone
Which buildings use keys?
Drackett, Mendoza, Norton, Barrett, Haverfield
When is a package undeliverable?
There is no obvious intended recipient in StarRez.
i. No matching name
ii. Building it is addressed to does not make sense
iii. Only match is "tentative"
If mail is intended for a different residence hall than the building/complex you are working at, what do you do?
Forward it and write correct address
When Noah emails you, on what platform should you respond?
outlook/email
Who are the ONLY people you allowed to give resident information to when asked?
Campus police, senior staff
When do you click yes for encoding in BASIS?
New resident or BuckID is lost
What do we check before issuing a package?
Name is correct, sticker matches log comment, tracking number matches log
Where do UTF and outgoing mail go?
It all goes in the UTF/USPS bin (even though there is inconsistent signage)
A very odd situation or question has been brought to your attention at the desk and you and your coworker do not know what to do. You sent a message in Teams and no one knows the answer. What do you do?
Take resident's information, message Noah with as much information about the situation as possible
The fire department/paramedics/police department arrive and go to a room, what do you do?
Make sure senior staff is notified
You are working at Blackburn and a Haverfield resident has come to you to return their old room key since their lock was changed. What should you do?
Tell them to go to Nosker. Blackburn does not handle keys.
How would you log the description for this package as undeliverable? [example image]
Description example: Nosker House - "Noah Zona" USPS Medium Brown Box
Comment example: Noah Zona; 124 W Woodruff Ave; Columbus, OH 43210
You have received mail for a hall director. What do you do?
Log it if they live at the building/complex you are at, otherwise forward to correct address
What steps do you take if you need to drop a shift?
1: Drop shift on SubItUp
2: Send message in Teams
3: If it has been a few days, message Noah and message people individually who are normally available during that time
What is the s2f phone number?
614-292-4357
614-292-HELP