How long is a Resident allowed to have their loaner key/card checked out?
20 minutes
100
All fliers sent to our Complex should be distributed how?
One per RA and then the left over copies are placed in the bin/folder to be hung up in the Norton and Archer lobbies
100
What types of questions do ask when giving an HRC quiz?
Difficult ones. Ex: home town zip code, emergency contact phone number, etc.
100
Every resident has a copy of this form. It tells us information like what room they are staying in, who to contact in an emergency, when they moved into the complex, etc.
A Housing Registration Card (HRC)
100
During what shift do you decorate the white board for the day?
5-7 am
200
Before you issue a resident their loaner key/card, what two things do you need to do?
Perform a HRC Quiz and confirm their identity with their picture on Starrez
200
What is the one piece of mail we never UTF?
Magazines
200
A resident comes down to the Archer desk and says that the automatic side door is not opening automatically when you swipe. What do you do?
Call 2-help
200
This form needs to be completed every time a resident moves in or out of our complex.
An Assignment Information Memo (AIM)
200
Who is allowed to print on the Archer printer?
RAs, RMs, AHDs, HDs, VIPs, etc.
300
When issuing a loaner card, by how much do you increase the issue code?
1
300
Given this date code, what do you know about the package?
NANG091214-F8
It was delivered to our Complex on Friday, September 12th, 2014 and was the 8th package logged.
300
A person is trying to get into Norton via the front door. However, it appears they do not have or have forgotten their BuckID to use to enter the building. They are now banging on the glass door trying to get your attention. You signal for them to use the call box, but they are not cooperating and continue to bang on the glass. How do you handle this situation?
Do not let them into the building
300
This form is used when a resident has lost their room key and initiates the five day grace period a resident has to find their key.
A Missing Key Report (MKR)
300
If a resident reports a washer is not working, what do we do?
How many times is resident allowed to check out their loaner key/card before we have to fill out an MKR for an excessive key/card check out?
12 (Until the resident fills up the back of their HRC)
400
If a person receives a package, but they are not in Starrez, on the VIP list, on OSU find people, or on the forwarding mail list what do you do?
Check with Abby or Courtney to verify that they do not know where the person belongs and then UTF it.
400
A resident comes down to the desk to report that there was someone on their floor about 10 minutes ago who looked really suspicious. They had an empty back pack and were walking around jiggling peoples door handles. What do you do?
Have the resident give you as much information as possible about the person. Call OSU P.D. let them know about the situation. They may ask to speak to the resident who saw the suspicious person, so make sure they do not leave until the call is complete.
400
This form we fill out when something needs fixed, has been damaged, or needs maintenance attention in our Complex.
A Service Request Form
400
In the comments section of an MKR, what three things must you include?
-occupancy
-your initials
-a description of how/where the resident lost their key
500
To encode a loaner card for an Archer resident, the steps I take to do so are the following:
-HRC Quiz/Starrez to Confirm Identity
-Pull Up BASIS
-Click on Card holders
-Search for resident
-Modify their BuckID number to the new loaner card number
-Switch over to the badge tab and increase their issue code number by one
-Encode
-Test on Tester Door
500
The FedEx delivery person arrives to the Norton Desk at 10:35 am on Friday morning. Before sign for the packages you count them and see that 8 are here. You ask the FedEx delivery person "how many packages am I signing for?"and he says 9. What do you do?
Refuse to sign for them
500
Officer Curtis Smith call the front desk and wants information about resident Betty Buckeye. You would be happy to help, but we have to go about this situation how?
-Tell the officer it is protocol that we have to confirm his identity and tell him we must call back him back. After you hang up, call OSU P.D. and asked to be transferred to Officer Curtis Smith.
500
What is the difference between the process of filling a Missing Key Report when a student loses their BuckID with their key?
-Call 2-help for an immediate temp lock change
-indicate on MKR that the BuckID was missing with key
500
Name three VIPs who attended the VIP meet and greet
Barb Kafalas, Curtis Dugar, Scott Boden, Cat Geletka, Grant Walters, Janet Steinbacher, etc.