The process of determining what type of incoming telephone call is being received and deciding which person should receive the call is known as...
What is screening
100
If the office is orderly, the surroundings clean and cheerful, and the receptionist friendly and well-groomed, patients will be....
What is more relaxed
100
When sending mail to a foreign country, on the last line of the envelope type what in full capital letters
What is country's full name
100
Process of finding out if a service or procedure is covered under a patient's insurance policy is
What is precertification.
200
Where childhood diseases and previous illnesses are included in a patient chart
What is past history
200
When using an automated attendant answering system, there should always be an option that allows the caller to..
What is talk to a live person
200
When a patient has spent more than 30 minutes in the waiting room, what should they be told?
What is given the option to reschedule.
200
In regard to financial obligations, what is known as "trust"
What is credit
200
Process of finding out the maximum dollar amount that the insurance company will pay for the professional service to be rendered to the patient is called
What is predetermination
300
a medical assistant may need to abstract data from a medical record in order to complete..
What is an insurance form
300
Which type of scheduling works well when the staff knows how to get relevant information from the patient so a real emergency can be handled properly?
What is Triage scheduling
300
Correct term for an afterthought keyed after the last line of a letter
What is postscript
300
Name of phrase that appears on the billing statement to promote payment
What is DUN message
300
Resume most familiar to employers and the easiest for the applicant to prepare is the
What is chronological resume
400
A feeling of security and environment are what type of needs.
What are safety needs
400
What is the name of a pressboard sheet used to direct the eye to a section of file and to provide support for records?
What is Guide
400
Regarding company email, whose property is it
What is the company property
400
Check that is so old when presented for payment that it is no longer valid is called a/an
What is stale check
400
One of the primary reasons a employer will reject a job applicant includes
What is little or poor reasons for desiring a job
500
What information should be obtained when a patient calls to have a medication refilled?
What is name of medicine, dosage and strength, and number of tablets/capsules.
500
What are most private, for-profit centers called that employ salaried physicians who compete directly with private physicians practices?
What is Urgent care centers
500
Name of the form used which indicates the name and address of the sender and addressee and shows proof that a special communication was sent by a deadline is...
What is certificate of mailing
500
Check that is not considered negotiable but can be converted into a negotiable instrument or cash is a/an
What is warrant
500
Quid pro quo, hostile environment, sexual favoritism, and harassment by nonemployees are all forms of