Medical Terminology
Substances used in treating disease, relieving pain, or preventing illness
What is medication?
Wrap stands for....
What is Who, Reason, Action, Phone?
We use this resource to schedule Flu/Covid Shots (non- ny clinics)
Hint: Who we schedule with
What is Labs?
We are to verify these things at the beginning of a call
What is Patient first and last name, dob, and phone?
The directing of a patient to a medical specialist by a primary care physician
What is Referral?
Patient is requesting a new referral
What is a New referral Care req?
We should LOOK here when scheduling Transportation
What is My Center (transportation scheduling guidelines)?
We can update the following Demographics?
What is Patient phone number, Address, and email?
This type of medical examination, procedure, or analysis is used to determine the presence, severity, or cause of a disease or medical condition
What is a diagnostic test?
We use this whenever we send a message, i.e Care Reqs.
What is Wrap?
If we see this flag we do NOT have to ask the Eligibility Transportation Questions....(at least 3)
What is a Transportation flag, i.e 40 pick up, No Transportation, Transportation Needed, 40 Pick up, and Handicap Access. ?
I found the Clinics Fax number here
What is My center?
A professional who provides mental health and emotional support to individuals and families
What is a behavioral health specialist?
3 things we keep in mind when sending Care Reqs
What is 3C's (Clear, Concise, Complete)?
If i see any of these flag I can not schedule an appointment
What is OSH@home, Hospice, Deceased pt, patient conduct safety?
First point of contact for Patients
What is CCService?
This process requires a healthcare provider to obtain permission from an insurance company before providing a specific service or treatment.
What is medical authorization, also known as prior authorization?
In order to pre-populate you must choose the reason/secondary reason.
What is Care req guidelines?
If they do not have a Transportation Flag , we have to asks these 3 questions?
What is
“Do you have access to a vehicle to use to get to/from all of your visits?”
“Is there someone that can provide reliable transportation to/from all of your visits?”
“Is public transit or taxi/ride-share an option for you to get to/from all of your visits?
3 steps for transferring a call
What is Conf, Conf, Transfer?