Operations
What is OMG's mission statement?
We deliver meaningful lifestyles and relationships with residents, families and team members by developing a winning culture and living these values!
What is the meaning of "Speed to lead"?
How quickly you response to incoming leads in database.
Name one thing our culinary dept. offers?
*all day dining
*all day menu
Both systems help residents enage.
How often do you complete a disaster drill?
2x a year
AUTHENTICITY - Knowing ourselves by being ourselves
TEAMWORK - Accomplishing more together
COMPASSION - Engaging with kindness
COMMITMENT - Execution matters
RESILIENCE - Always finding a way
What is Oak/Ivy standard of occupancy?
97% ++++
What is our signature Tues & Thurs menu?
Tues - Rositerie Chicken
Thurs - Pizza
Who is the driver for events?
What is spend-down?
Community budget tracker for each department to track their expenses for the month
What does RevPor mean?
How often should you update your marketing plan?
Every 30 days
What is M.A.D and what does it do?
Marketing
Activities
Dining
What is the shake program and who drives it?
Shake program is for our ALZ given at 10:00am-10:30am in the AM. Culinary makes the smoothies and delivers to ALZ to distribute to residents.
Name 3 things that are in a standard model room?
1) toilet paper with stamp
2) blinds horizonal
3) soft music playing
4) comfortable temperature
5) shower curtains open / shower bench down
What is the difference between occupancy and ADC?
Occupancy is where you end at the moment. ADC is average daily census.
What are the 3 conversions we look at and what are the percentages?
Tour to Move in - 25%
Tour to deposit - 25%
How often do you change you all-day dining menu?
What does Oak/Ivy offer for transportation?
Within 7-mile radius of community. Medical apps. Typically, 6 days a week
What date are residents' payments due each month? What is the process if late?
5th of the month. Late fees applied on the 6th. Calls to be made by ED. No response will result in demand letter, follow by collections, and eviction if need.
Where do you find loss vacancies revenue days and amount?
Boxscore
If you convert 25% of 20 tours to move in - How many move ins would that be?
5 Move Ins
What is P.R.D. and how do you calculate it?
What form do we use for new residents moving in that will support their participation in activities?
New resident profile
What type of fries should you always have in your community?
crinkle fries