Oasis 101
What year was Oasis Wellness Center founded?
2015
What are proofs of identity if app is not working?
Show MataCard, gov ID, student portal or Canvas
You can book a service up to 5 days in advance.
True
What is staff's procedure for a new student wanting to use the Oasis?
Sign waivers, create their Mindbody account and ensure their account is assigned to the deluxe student package.
Member has trouble with their barcode.
Ask for student ID number. Or ask for MataCard, Student ID or gov ID
What does SAE stand for?
Student Assistant Employee
How far in advance should you inform your supervisor that you will be tardy?
10 to 15 minutes before shift.
A student can book a service for their friend as long as they have their ID number.
True
What is something you must do before using the massage chair?
Remove shoes, have clean socks, keep any personal items away from the machine and remembering to avoid putting weight onto the calf section.
You are the only staff member at the front desk and a member needs help elsewhere.
Stay at the front desk and wait for an SAE to arrive.
How many gardens are there?
What three separate areas must be cleaned or sanitized before the final walkthrough is complete?
Faculty can book a study room just by showing identification and notifying SAE/BM.
False: Faculty must contact Abbie and/or Condor to request and gain approval to use room.
What are the three points of Customer Interaction?
Greeting, Understanding & Solution, and Closing
Member comes in late for their appointment.
Let member know that if they come in late, time will be deducted. Or they have the option to move appointment to later time.
What are the names of the Oasis gardens?
Reflection, Radiance, Contemplation, Illumination and Mindful
When should I take my lunch if working more than 6 hours?
30 minute break should be taken before 5 and a half hour mark.
An incident report does not need to be made if you find two people in the restroom if it was their first offense.
False
What is the procedure when someone reports losing an item?
Ask for description, check facility log. Then indicate date and time, having owner sign their name. Finally staff member should sign and print should also sign the Lost & Found log.
Member feels like they are having a heat stroke.
Remove member to a safe area and have them sit down on the floor against the wall. Proceed with S.A.M. and give them a towel to cool off.
How many massage settings are there on the massage chair?
38
What questions can you ask if someone brings a service animal in the Oasis?
Is the dog a service animal required because of a disability? & What work or task has the dog been trained to perform?
There are 18 candles in the facility.
False: 19
Is picture taking and recording in the restroom a guideline or a policy?
A Guideline
Member refuses to rotate off service.
Let member know that their time has been completed. Offer to schedule another appointment, make sure it is not back to back.