Job Performance
Citizenship Behavior
Trends Affecting Performance
Real Life Examples
100

Job performance is the value of the set of _______________ that contribute, either positively or negatively, to organizational goal accomplishment

employee behaviors

100

What are the two types of citizenship behaviors?

Organizational and Interpersonal

100

What were the 3 types of work discussed in the presentation

Knowledge work, gig work, and service work?

100

Name one of the real-life organizational citizenship behaviors discussed in the presentation.

Altruism

Contentiousness

Sportsmanship

200

What are the 3 behaviors of job performance?

Task Performance

Citizenship Behavior

Counterproductive behaviors

200

This chart shows the different types of _________

Counterproductive behaviors

200

True or false: Knowledge work is "jobs that are short term in nature, temporary, or involve freelance work"

False

200

What was the name of the employee discussed in the Uber case?

Susan Fowler

300

What is a characteristic of negative performance?

Counterproductive behavior

300
True or false: citizenship behaviors are voluntary employee activities that may OR MAY NOT be rewarded

True

300

Define gig work

Jobs that are short term in nature, temporary, or involve freelance work

300

"A team member stays late to help a colleague complete an important project, even though their own tasks are finished"

Which type of OCB is this?

Altruism

400

True or false: Citizenship behavior refers to employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces

False

400

What is an example of counterproductive behavior?

Answers may vary!

Acceptable answers: anything that relates to an employee intentionally hindering organizational goal accomplishment

400

Why is job performance important to the 3 types of work mentioned in the presentation?

All are increasing in job demand, and require more pressure to do well (minus gig work which is dependent on personal standards)

400

What is an example of sportsmanship?

Answers may vary!
Example: A customer service representative keeps a friendly tone and resolves issues calmly, even with challenging customers.