Conflict
DEI
Emotions
100

This kind of conflict supports the goals of the group, improves its performance, and is constructive.

What is Functional Conflict

100

an attitude representing broad, generalized feelings toward a group or its members that maintains the hierarchy between that group and other groups.

What is prejudice

100

To analyze emotional labor, which two categories can you divide emotions into?

What are displayed emotions and felt emotions.

200

This kind of conflict hinders group performance and is destructive.

What is Dysfunctional Conflict

200

Can prejudice be hidden outside someone’s conscious awareness? If so, what is this called

Yes, what is implicit bias

200

What is the disparity between an employee’s projected emotions while feeling another called?

What is Emotional dissonance

300

Type of disagreement among group members about the content and goals of the work being performed

What is Task Conflict

300

Name 3 forms of discrimination.

Sexual harassment, intimidation, exclusion, insults, Incivility, and prejudice 

300

What are 3 benefits positive emotions and moods have in decision-making?

Rational decision-making, better problem-solving and solution finding.

400

In work settings they are almost always dysfunctional, due to friction and interpersonal hostility among coworkers

What is Relationship Conflict

400

what are the two levels of diversity when analyzing an individual’s diversity

Surface level and deep level

400

This theory proposes that employees react emotionally to things that happen to them at work, and these reactions influence their job performance and satisfaction

What is Affective Event theory

500

Disagreements over who holds authority or responsibility for a task or decision within an organization is what type of conflict

What is Loci Conflict

500

a focus on diversity alone is not enough. this point paint a bigger picture of prejudice, discrimination, and cultural misunderstanding that a mere understanding of diversity may fall short of addressing

What is DEI(Diversity, equity and inclusion)

500

The central idea behind emotion regulation is to identify and modify the emotions you feel

What is emotion regulation