Price Pushback
“Is this solution expensive?”
“It really depends on what you’re looking to solve — for some teams, it ends up saving more than it costs by helping them [measurable benefit]. I’d be happy to walk through what that might look like for you and the team.”
“Call me next quarter”
“Absolutely, I’ll make a note to reach out next quarter. Just so I’m prepared, is there a particular month or week that works best for you?” Would it also help if I shared a quick update on how we’re helping companies like yours?”
“They’re in a meeting”
“Totally understand — sounds like they’ve got a full day. When’s a better time to catch them between meetings, or would you recommend I try back later this week?”
“Not interested”
"I understand. May I ask what specifically makes you feel this isn't relevant for your needs?"
“We don’t have budget”
“Totally understand — budgets are tight across the board. Out of curiosity, is this something that’s on your radar for later this year or next, or just not a current priority?”
“Too busy right now”
“Totally understand, sounds like a hectic time. Before I let you go, would it be helpful if I quickly shared how we helped [similar companies] save time on [X]? I'm happy to send something for later as well.”
“Can you email them?”
“I can, yes — but in my experience, a quick 30-second chat tends to be more helpful than another email in the inbox. Is there a good time I could try them directly?”
“Happy with vendor/current solution in place”
"That's great. What aspects of your current solution work well for you? I'd be interested in learning about any areas where you see room for improvement."
“Cheaper with a competitor”
“Totally understand — some competitors do come in lower upfront. What we hear from customers who switched to us is that the total value they get — whether it’s in reliability, support, or results. It actually saves them more over time. Can I ask what matters most to your team beyond price?”
“Bad timing, our current company projects are priority”
“Totally get that, it sounds like you’ve got a lot on your plate. Out of curiosity — are any of those projects related to [topic you solve]? Sometimes we’re able to support teams working through those priorities.”
“Who’s this again?”
“This is (your name) with Siemens — we help teams like yours with [short value prop]. I was hoping to speak with [customer name] for a quick intro.”
“I'm not the right person”
Thank you for letting me know. Could you help point me in the right direction of who in your organization typically handles decisions about [specific solution/challenge]?
“Need ROI proof”
“Absolutely — that’s a fair ask. We’ve helped teams in similar roles improve [specific metric], and I can send over a quick case study. To make it more relevant, can I ask what KPIs you’re focused on improving right now?”
“We’re in a freeze”
“Totally understand, as a lot of companies are being cautious right now. While things are paused, would it be helpful to explore how this could fit into future plans, even just from a strategic planning perspective?”
“Send materials first”
“Absolutely — happy to send something over. Just so I tailor it to what’s most relevant, do you know what’s currently top of mind for [Name] around [topic]?”
"Not Open to a Conversation, but Acknowledges the Email"
"Thank you for your response. Would it be okay if I share some relevant case studies that might be valuable for future reference?"
“We’re cost-cutting"
“Totally understand — a lot of teams are tightening budgets right now. That’s actually why many are looking into this — to help reduce hidden costs in [specific area]. Would it make sense to explore if that’s possible for you too?”
“Too early in process”
“Totally get it — these things take time. A lot of teams we work with say the earlier we connect, the more helpful we can be in avoiding missteps down the line. Would it make sense to just have a quick conversation so you’re set up when things move forward?”
“They don’t take calls”
“Totally understand — a lot of leaders are tough to reach these days. Just so I don’t waste anyone’s time, is there someone else you’d recommend I speak to about [insert value topic]?”
“I’ve heard of Siemens and know about what you do”
"I appreciate you're familiar with us. Many of our current clients said the same, but were surprised to learn about our newest capabilities, like [specific feature/benefit]."