Payment
Patient does not want to provide a payment method and Bliss does not require one
Objection: Not wanting to provide a payment method
Objection: Slow therapist/Concierge responses
Objection: Wants to go into a clinic
Self pay is too expensive
Objection: $125 is too expensive (Self Pay)
Patient requests to waive the concierge fee
Objection: Concierge Service Fee
Patient is worried about letting a stranger into their home.
TB (Therapist Broadcast) Objection: Stranger Danger
Patient says "it says I can schedule today"
Objection: It says I can schedule today
Unhappy Therapist Cancelled
Objection: Unhappy with Therapist Cancellation
Patient concerned about adding their payment method
Objection Handling: Adding a Payment Method
Patient wants therapist to bring equipment (more than the standard)
Objection: Equipment not being available
Patient wants therapist name prior to scheduling
Patient Objection: Wants Therapist name prior to scheduling
Unsure of our services
Objection: Not sure of Luna’s services
Patient wants to know if they will receive the late cancel fee if their therapist cancels on them
Objection: Will I get $90 since the therapist cancelled short notice?
Patient says their therapist already scheduled them
Objection: "My Therapist already got me scheduled"
Patient does not want to provide a referral
Objection: Does not want to provide a referral
Objection: No email address/Does not want to provide
Patient objects to paying the late cancellation fee and has had the fee previously waived more than twice before
Objection: Late Cancel Fee
Patient therapist requested is not available (this is not a therapist referred patient)
Objection: Therapist requested not available (Not the Referral Source)
Patient wants us to request Home Health Discharge Paperwork from their Home Health Agency
Objection: HH Discharge Paperwork Receival
Patient wants to know if therapist is vaccinated (think Covid)
Objection: Wants to be informed of a therapist's vaccination status