Internet
How would you handle a client who has had AT&T and wants to transfer their service?
1. What is offer setting up a new account b/c it's easier than transferring
You ask electricity qualifying questions and client ghosts you. What next step do you take?
What is follow up again with attention grabbing follow up
You send the vault to a client and the client asks why it says Smart City at the top. What do you say?
What is you let the customer know it says SC at the top so *insert company* knows where the referral is coming from and ensure the customer the form is secured
Intro text goes out, client replies "I already have everything set." What key things can you say next?
What is exclusive deals to smart city clients
What is offer price comparison with current rates
What is the captial of the US
What is Washington DEE-C
What are 2 key terms or phrases you can use to convince a client to create a new AT&T account vs transferring?
2. What is reward card
Client gets deposit with OhmConnect, how do you proceed?
What is call client to explain deposit and offer another option!
You send the vault for electricity and client asks why they need to submit the payment info. What do you say?
What is explain they don't need to fill out the payment info portion and ensure form is secured
Clients texts "Who gave you my info." How do you gain clients trust?
What is name drop agent's name again
What are Fabian and Erica's middle names?
What is Xavier and Nicole
How would you explain to a client that internet plans like Tmobile and Verizon are not the best route to take?
What is explaining a hot spot vs actual speed
Client already has an electricity company and you ask for recent bill to compare. You send a better option and they still want to stick with their provider. What do you do next?
What is offer a phone call to break down price comparison and let them know we can set it up for them! Easier than they think!
What are the reasons a client wouldn't be able to submit the vault and how would you overcome each reason?
1. What is out of country
What is offer a call with MyU
2. What is on public wifi
What is offer a different time to send form or call with MyU
Client asks why should they use our service. What do you say next?
What is complimentary service
What is exclusive deals
What is compare current rates with other options
*soft scream* STOP I could've dropped my ____
What is Cwoissant