OBS
Ticket Movement
Ticket Movement
This is the queue that a completed 1.0 ticket for the customer's pre-sorted box will move to.
What is DT - Prep for Fill - divvyNEXT
These three things need to be authenticated by the customer before we are able to disclose any PHI on a 1.0 phone call?
What is: Name, DoB, full shipping address.
This is the queue where we move a main ticket to after adjudication if none of the pre-sorted medications (or controls) are paid for by the insurance.
What is DT - New - RTS
This TV series debuted on Showtime and features the story of a Miami blood-spatter analyst is a favorite of one of our team members.
What is Dexter? (Nikki)
This team member's favorite singer and favorite color are pronounced the same way, though spelled differently.
Who is Susan? (Pink/P!nk)
This is the queue that a completed 1.0 ticket for the customer's cold chain medications move to.
What is Cold Chain - Prep for Fill
While all externals should be marked with "**External**", PRN medications also need this additional designation.
What is "Send monthly or When requested"
This is the queue where a new ticket for any RTS cold chain medications will be moved to when moving the first ticket to OBS 1.0.
What is DT - New - RTS
Note: Don't forget to notate RTS ticket number in the ticket being moved to OBS 1.0
This animated TV sitcom follows a CIA agent and his family, including an alien escaped from Area 52 and a goldfish with the mind of an East German Olympic Ski jumper is the favorite of one team member.
What is American Dad!? (Andrew)
This team member is such a fan of "The Perks of Being a Wallflower" that it holds the spot as their favorite movie and favorite book.
Who is Emily?
This is the macro used to add an OTC to a customer's profile after a successful 1.0 phone call.
What is "Add OTC" or "New PT - Add OTC"
These two types of medications going through the insurance are the keys to whether a pre-sorted box is sent through to 1.0.
What are controls and pre-sorted meds?
This is the queue where a ticket will be moved to once we have received the required amount of a customer's medications and at least one pre-sorted medication (or a control) is paid for by the insurance.
What is OBS 1.0
This 1974 film follows a Midwesterner who becomes fascinated with his nouveau riche neighbor, who obsesses over his lost love, is a favorite of one of our team members.
What is The Great Gatsby? (Abby)
This team member does not watch any sports and needed Google to know what MLB was.
Who is Madison?
This is the queue where RTS tickets for cold chain medications will move to after a successful 1.0 phone call.
What is Cold Chain - Current - Adjudicate
We are sending a customer to Exceptions with one medication that is missing but there is no pending ticket. This macro is used to begin chase of the medication.
This is the queue where a ticket will be moved to if we've received additional non-cold chain medications after the customer's main ticket has gone through their 1.0 phone call.
What is DT - Current - Adjudicate New RX
This long-standing TV show is a spin-off of JAG, a show that originally ran from 1995-2005 revolving around the investigation, prosecution, and defense of crimes in the military is a favorite of one team member.
What is NCIS? (Stephanie)
This team member is a fan of the Packers, the Cubs, and the Iowa Hawkeyes.
Who is Kitty?
This is the queue where a pending ticket will be moved when a medication is denied after a successful 1.0 phone call.
What is DT - Complete Care - b1b2 - Pt Call
These types of medications should be including in the Box 1 Count for the purpose of monitoring "Magic Moments"?
What are Presorted meds that go through insurance or are generic transferred and any externals the customer was told would be shipped with their first divvyBOX?
This is the queue where we move a customer signed up with 15 medications that we have received 4 of and successfully processed through insurance.
What is DT - New - Med Hold
This movie is a story about "two" Magicians whose rivalry pushes them to continue to try and outdo one another. This movie features Hugh Jackman, Christian Bale, and Sir Michael Caine and is the favorite of one of our team members.
What is The Prestige? (Blake)
This team member's favorite restaurant is a Texas-based seafood place, called Smashin' Crab.
Who is Danielle?