The Great Onboarding Showdown
A dedicated sheet for agents to log the questions they ask clients, helping to track and organize them efficiently.
Agent Questions File
Where did sushi originate?
Japan
AKA
AS KNOWN AS
Who is our dedicated OBS for EA roles?
OBS Sheryl Bautista
I come after the intro call but before the shadowing sessions. I make sure the agent knows the client’s SOP and processes.
Client Preparation Call
What are the 2 countries (included in the OIC deck) where Payoneer is used as a method of payment by Talentpop?
Jamaica and Pakistan
What color are Mickey Mouse's shoes?
Yellow
IMO
IN MY OPINION
TL Jane
I'm the step where the agent discusses the task, listens, and learns from the internal team member's feedback.
Shadowing Session
A progressive performance plan that outlines the expected goals and targets an agent should meet week by week during their onboarding period.
Glidepath
How many months of a year have 31 days?
Seven
ROFL
Rolling On The Floor Laughing
Which OBS TEAM member is working alongside CSM Garret Allday?
OBS Rob / John Robert
I’m the step where the onboarding specialist checks if you struggled with any topics from Live Training, quizzes you on what was discussed, and reminds you that recordings are saved in the client’s Google Drive folder. What am I?
Post Live Training
In Talentpop 2025 Calendar, what does the dark blue color legend stands for?
Olympics are held every how many years?
4 years
SCUBA
Self Contained Underwater Breathing Apparatus
Who are the Team Leads on our OBS team? (NAME ALL)
Guia, Jane, Hera, Van
I’m a meeting where the onboarding specialist makes sure you’ll attend, supports you during the session, and walks you through the client’s website, brand tone, and processes so you’re comfortable and ready to meet them. What am I?
Agent Review Call
What file contains the canned responses that an agent uses for specific processes? It's discussed during the client preparation call if the agent is unfamiliar with this file.
Macro File
Where in the United States is our headquarters located? (Give the FULL address for +100 points)
1954 Placentia Ave, Costa Mesa, CA 92627, United States
I....DWALFCTIJOTINIDCATPUTCTIJWYFMOMTYCEKMMWCTAIWFCIY
I don't want a lot for Christmas
there is just one thing I need
I don't care about the presents
underneath the Christmas tree
I just want you for my own
more than you could ever know
Make my wish come true...
All I want for Christmas is you
Who in the OBS TEAM has a birthday on December 06?
MISS KHELY DWALE RAMOS
Before I start, the onboarding specialist must confirm the client’s wiki file is ready. I’m where the agent starts applying what they learned with real tasks under supervision. What am I?
Handoff