group group
This is what we do—we watch and describe what actually happens in a
group without judging it.
Observe
The type of listening we emphasize in XB
Active Listening
When observing, you must avoid these three words, often abbreviated as "UVJs."
This is a way groups make decisions where everyone agrees, even if they
have some doubts.
Consensus
This type of reflecting adds to what a speaker says, its like a small risk
Perception checking
This 8-letter word is defined simply as "what people do" that a video camera could record.
Behavior
Starting work, seeking information, and summarizing are all examples of this
type of behavior.
Task oriented behavior
These were the types of listening which you had to reflect upon in weekly reflections
What are listening for content and listening for feelings?
When we attach a "meaning" to someone's behavior (like "he's angry"), we are making one of these.
Interference
Making people feel good and giving everyone a chance to speak is called
this.
Group Maintenance
Restating the speaker's thoughts in your own words.
Paraphrasing
The manual defines this 8-letter "F-word" as information sent back to the person who did the work so they can fix it.
Feedback
These are the unwritten rules that everyone in a group must follow without
being told.
Norms
When paraphrasing a good listener focuses on this aspect of the speaker's message
There Feelings
When you describe what someone did without using "good" or "bad," you are being this.
Objective