SOP's
What retention offer can I make on a cancellation?
10% immediate refund to keep the order
What promotion is always available for new customers?
20% off on first purchase
Which of the weight loss products do not contain caffeine?
Stim-free
Detox
Carb Blocker
Burn PM
Burn Fast
What are collagen greens for?
Enhances Digestion & Reduces Bloating, Supports Skin, Hair, Nails, and Joints, Reduces Stress and Enhances Mental Clarity, Boosts Overall Wellness, Optimizes Nutrient Absorption, Revitalizes Your Daily Routine
What retention offer can I make on a subscription cancellation?
1. Substitute product in the subscription
2. Pause subscription
When do I get free shipping?
On a purchase over $50
How do you take Detox?
3 capsules a day, 1 month on, 1 month off
What is collagen colostrum for?
Boosts Immune Health, Promotes Healthy Skin, Hair, Nails, and Joints, Supports Overall Vitality and Wellness, Enhances Recovery and Healing
What retention offer can I make on a return?
1. exchange for a new product to try for 3 weeks
2. gift card for 120%
Can I stack discounts?
NO
How do you take carb blocker?
4 capsules 1 hr before carb heavy meal
What products do not contain collagen?
Hello and Goodbye
Who is not elegible for a return?
1. Beyond 90-day window
2. Purchased on Amazon or Walmart
3. International sales
How much of a discount can customers get over the phone?
25% off
Which of our weight loss products contain pork?
Burn Elite and Burn have a pork gelatin capsule
What is collagen hydration for?
Skin and Body, Supports Skin, Hair, Nails, and Joint Health,Replenishes Essential Nutrients,Boosts Post-Workout Recovery,All-Day Hydration,Enhances Overall Wellness,Radiate with Confidence
What do we do if a customer never received their order?
We reship once.
What is the new year promo?
20% off 1 elite
46% off 3 elite
57% off 6 elite
1 or 2 Capsules one hour before exercise.
Not on the same day as Burn Elite, Burn classic or Burn stim free
Which product comes in strawberry-lychee flavor?
Collagen greens