OBW Front End Jeopardy

Crewing

100

Name the 3 assignments for a CSM?

What is Monitor, Responder, Coordinator

200

Name 2 things the Monitor does?

What is...

Greet and thank customers in Action Alley

Identify and direct customers to the shortest line

Ensure registers exit area is free of carts and debris

Ensure service desk area is clean and returned merchandise is processed quickly

Notify coordinator if backup cashiers are needed

Check cart availability and direct cart

300

Name 2 things the Coordinator does

What is ...

• Use the handheld to monitor the Register Opening Plan (ROP) and ensure cashiers are placed on appropriate registers
• Direct cashiers and cart and service desk associates to assigned registers and areas
• Follow up on breaks and lunches
• Direct customers to the nearest exit
• Call for assistance where more than half of lanes exceed the 1+1 Rule

400

Name 2 things the responder does

What is 

Name 2 things the responder does:

• Respond to cashier alerts within 30 seconds through the handheld device or within 2 minutes at the register
• Respond to outlying register needs
• Release backup cashiers when line length is less than 1+1

500

A way to assign CSM's to a specific Front End area (GM side or Grocery side) 

What is Crewing?  

This helps ensure both customers and cashiers are getting proper supervisor support in the Front End

Reports

100

This report helps the FEASM verify refunds.

What is the Daily Refund Review Report?

200

These are types of red flags for cash shortages. (Name two)

What is 

• Exact/ Split Tenders
• Identical Back to Back Transactions
• Coin Star Vouchers
• Search back of drawer for cash

300

This refund slip is attached to the refund review report.

What is ...No receipt return greater than $50

400

Identify the top___cashiers related to handkets.

What is -5

500

These Front End reports go to the APASM.

What is the 

• Suspended  Transaction Report
• Void Matching/ Supervisor Override Report
• Discount Transaction Reports

COWM

100

These are the types of payments are accepted

What is EBT, Debit, Credit, Walmart Pay, Gift Card

200

These are the areas that COWM be used in

What is 

Electronics , Hardware, Front End, Seasonal and HBA

300

 COWM should not be used in these areas

What is Photo Lab, ACC, Firearms/ Ammo, Weighable Items, Pharmacy Prescriptions

400

This report shows you the store’s ranking.

What is the Check Out With Me Report on the Wire

500

These are 3 types of COWM equipment

What is TC56, Innowi and Tablet

APPS

100

You can view real-time data on voids and price overrides on this App

What is the Markdowns App

200

The UpFront App is utilized by this hourly supervisor

Who is a CSM.

300

This App  is used to view staffing, breaks, and lunches.

What is the UpFront App?

400

You can view these transaction details on the Markdowns App

What is...

Operator

Item description

Old price vs new price

500

The Markdowns App can initiate/identify this

What are training Opportunities

SCO

100

L.E.A.D. stand for this

What is Location, Engage, Anticipate and Demonstrate

200

The percent of our shoppers purchase 15 items or less

What is 70%

300

One of the ways we measure the success of our L.E.A.D. Behaviors at SCO is through the...

What is  the SCO Attendant Summary Report

400

These are a minimum total of observations that should be performed each week for Cashiers, Baggers and SCO Attendants

What is 30 observations per week

500

Proper customer engagement will create an awareness to limit potential _________ through guardianship.

What is Shrink?