Member Experience
Place Members’ needs at the core of our development lifecycle from inception to delivery to ensure seamless, personalized, and simple experiences.
What is Member-Centered Design (2023 Strategic Initiative)
348
What is the number of Associates employed by the Credit Union as of March 31,2023.
Ensure a stable, healthy, and secure technology ecosystem through an Effective System Lifecycle Management program.
What is IT Governance (2023 Strategic Initiative)
Achieve meaningful growth that is ethical, equitable, & sustainable by creating Member value while safeguarding the Credit Union
What is the Growth Strategic Long-Term Objective?
Simple Banking. For People, Not Profit.
What is the Credit Union's Mission Statement
Plus Checking, Access Checking, Manufactured Housing
What are new Financial Inclusion products being launched in 2023?
Be confident leaders at all levels thinking, executing, and developing.
What is the Associate Strategic Long-Term Objective?
Develop and implement a robust data architecture strategy to support our strategic plan by maturing our infrastructure, systems, tools, processes, and people.
What is Analytics 2.0 (2023 Strategic Initiative)
- Awareness & Promotion
- Membership
What are the Growth 2023 Strategic Initiatives?
Members, Associates, & Community
What is at the heart of everything we do?
Amber Cisneros
Who is the Project Portfolio Manager for Member Experience projects?
Barb Krol
Who is the Project Portfolio Manager for Associate projects?
Angela Moran
Who is the Project Portfolio Manager for Technology projects?
Jeff Harper
Who is the Project Portfolio Manager for Growth projects?
Member Experience, Associates, Technology & Growth
What are the Credit Union's Strategic Long-Term Objectives?
We do everything from the Member’s perspective, transforming the banking experience.
What is Orange County's Credit Union's Vision Statement?
I have a clear understanding of how my work relates to the overall goals and objectives of Orange County’s Credit Union.
What is the #1 highest rated question by Associates in the most recent PBS Survey?
IT Governance, Digital Experience, Analytics 2.0
What are the Technology 2023 Strategic Initiatives?
Provide inclusive, competitive, and value-added products and services that are relevant to Members’ lives.
What is Membership (2023 Strategic Initiative)?
May
What month do we Initiate AOP Planning for the upcoming year?
Define and create extraordinary banking experiences.
What is the Member Experience Strategic Long-Term Objective?
14
Leverage technology to ensure the experience is simple, quick, secure, and convenient.
What is the Technology Strategic Long-Term Objective?
Cards 2.0
What is the #1 Growth Focus for 2023?
April & October
What month do we conduct Roadmap Alignment?