Status “Cheat Sheet
What is: Application is being reviewed to verify ownership and occupancy. Applicant’s case manager may ask them to provide additional documentation during verification process.
O/O Verification
Applications in “Initial Entry" means what?
are incomplete and have not yet been submitted.
What does it means if the applicant did not received their award letter?
This means that the application is still under eligibility review or need missing/additional documentation. During this time, the program reviews information from third-party sources to determine whether eligibility requirements are met.
Applicants unsure about eligible documentation that can be submitted, including ownership and occupancy, should reference what on the restore website?
the Acceptable Documentation Checklist resource on the program website.
What does H/O stands for?
Homeowner
What is: Following the eligibility review, application will go through the first and second round of Quality Control Award Review.
Program QC
How can the Homeowners can access E-Grants for the account?
By visiting restore.la,gov and clicking “Log in to your account” on the homepage.
What is Duplication of Benefits?
A Duplication of Benefit (DOB) is any financial assistance received for the same purpose from another program, insurance, or any other source.
What resource helps applicants through the process for how to scan and upload documents? Also, what do the applicant click on to get this assistance?
The restore website has an instructional video on the Resources page of the program
What does OCD stands for?
Office of community development
What is: Application is being reviewed to verify household income. Applicant’s case manager may ask them to provide additional documentation during verification process.
Income Verification
At the login page, applicants will need to enter three things.. what are the three things?
Account ID, Last Name and Password
What is Solution 1 homeowners?
will be required to deposit unsatisfied DOB funds as noted on their award, into an escrow account, homeowners are also encouraged to speak with their CM about potential scope deferment options if they do not have the required funds.
Where can the clients find homeowner program steps?
Go to restore website, click on homeowner assistance, and click on Program Overview
what does CDF stands for?
Communications Designee Form
What is: Application has been through case management review and is now under final review by the Eligibility Team; this team will review the application and supporting documentation to ensure all the eligibility requirements for the program are met. If applicant has not had a Damage Assessment at this point, someone from the program will reach out to schedule this appointment.
Final Verification
Applicants who do not know their password, what does the applicant needs to do?
Applicants can click the “FORGOT PASSWORD” text next to the key icon in the top right corner of the eGrants page then enter the Account ID and last name.
What is Solution 2 homeowners?
will be required to complete repairs out of pocket to satisfy the homeowner responsibility (DOB) before the program can begin to release grant funding for completed repairs, homeowners are also encouraged to speak with their CM about scope deferment options if they do not have the required funds to meet their homeowner responsibility (i/o/w cash flow to begin their remaining repairs).
Where can the client find the CDF ( Communications Designee Form)?
Go to restore website, click on homeowner assistance, and click on resource library
What does DOB stands for?
Duplication of Benefits
What is: Application has been submitted and the information is being reviewed and verified by third-party sources. Applicant may be asked to provide additional documentation during verification process. Following this process, the file will be assigned to a Case Manager for review
Automated Application Verification Started
Applicants in initial entry who need additional assistance or unable to login to their application, what should they do?
Applicants are encouraged to call 866.735.2001 or email info@restore-la.org
After the eligibility review and damage assessment is completed, what is the next step?
applicants will receive their calculated grant award which accounts for any duplication of benefits. The homeowner will have 60 days from the time they entire Award Acknowledgement status to either accept or appeal their award. Once the award has been accepted, homeowners may no longer file an appeal.
How can the client file a complaint or grievance on the website?
Go to restore website, click on homeowner assistance, and click on File a complaint or grievance
What does FEMA stands for?
Federal Emergency Management Agency