Referral Process
Platform where internal patient related communication takes place.
What is Referencepoint (Message)?
Card that can be given to patients for 24 hour access to local triage teams.
What is a VIP card?
Brand of Option Care Health's Nutriton Services Program.
What is Restore Plus?
Top revenue generating chronic therapy.
What is immunoglobulin?
Persons responsible for PN concentration review and lab result evaluations.
Who are (Registered) Dieticians?
Location(s) where INF referrals are typically processed.
What is a CMC (Care Management Center)?
The top utilized patient education marketing piece.
What is a SASH mat?
Drug dispensed in small bag with vial attached for home mixing.
What is a minibag plus?
Location(s) where patient registration completes immunoglobulin & stelara referrals.
What is COE (Center of Excellence)?
Team that runs benefits for referrals handled locally by the CMC.
What is AVA (Area Verification & Authorization)?
Referral that contains all required documentation
What is a clean referral?
Intake board goal where sales persons are assigned or enrolled in notifications.
What is PATIENT goal?
INF administration method that is highly simplistic but associated with high costs.
What is elastomeric device?
Cross-sell opportunity between enteral, Chronic services and sometimes PN are necessary for these TWO disease states.
What are Ulcerative Colitis & Crohn's Disease
Group responsible for sales goals and territory alignments.
What is Sales Operations?
Location where immunoglobulin referrals are processed and typically dispensed.
What is the Center of Excellence (COE)?
System where dashboard displays sales goals and attainment to date.
What is IntelliPoint?
Top INF disease state typically found in orthopedic surgery units.
OCH team member that handles all clinical patient and referral source conversations for chronic referrals/therapies.
What are clinical pharmacists?
IV lab draws, dressing changes and lengthy infusions are preferable done at these locations.
What are Ambulatory Infusion Suites (AIS)?
Sales employee is assigned or enrolls in notifications in this ReferencePoint goal.
What is the Patient Goal?
Two required pieces of CTS documentation.
What is progress note and CTS Checklist?
Components of PN solution that require home mixing due to short stability.
What are additives?
What are preferred delivery methods for chronic deliveries?
OCH's only approved telehealth (or eVisit) platform.
What is NursePoint?