VIMEO
Vimeo offers this to their customers.
What is a Video Platform?
Recently, Liz decided to leave Vimeo and Austin was promoted into this role in her place.
What is SVP Controller?
This is the section in Zuora where you would find if someone is enrolled in Auto-Pay.
What is Billing & Payment Information?
In September total cash collections was equal to this amount.
What is $13.63M?
These 2 new categories were added for ZenDesk outbound calls recently.
What is OO Language Barrier & What is OO No Answer/Voicemail?
An award chosen by Vimeo Staff for top customer videos.
What is a Staff Pick
This person holds the title of CFO here at Vimeo.
Who is Gillian Munson?
In this section in Zuora you would update the billing contact email address.
What is Key Contacts?
Recently we rolled out the expectation for collectors to make this number of phone calls each day.
What is 25?
This is one of the ways that you can earn prizes for October.
What is Jeopardy game? OR What is Success Story? OR What is Failed Auto-Pay Collections?
Vimeo rolled out this popular functionality earlier this year.
What is AI?
This meeting is held monthly with Finance and Legal and falls on October 24th of this month.
What is the FinLegal Monthly meeting?
In this portal you can see when a customer last logged in.
What is the Subscriber Portal?
In October cash application was transitioned to the Billing Ops team and daily cash application is done by this person.
Who is Leon?
When you receive new contact information from a customer you have to update Zuora. You also need to take this step so that SFDC will be updated.
What is submitting a contact update request?
This person was appointed CEO at Vimeo in April of 2024.
Who is Philip Moyer?
During monthly meetings our CFO always asks this question to the spotlight person.
What is your favorite ice cream flavor?
By looking at these specific transactions you can see if a customer's balance was written-off.
What are credit memos?
Cancellations, debooks and write offs are now handled exclusively by this team.
Who is Billing Operations?
What is OOO dates? AND What is back-up contact/name?
This ticker symbol is how Vimeo is identified on the NASDAQ
What is VMEO?
CNBC interviewed Gillian and published an article about about this decision she made and trusting her gut.
What is accepting the CFO role at Vimeo?
This customer segment was recently moved out of Vindicia and into Zuora.
Who are Self-Service Customers?
Where can I view my collection goal for the month and how much I've collected during the month?
What is the collections tracker?
When requesting time off, once approved by your manager you should also take this step.
What is adding PTO to the AR Calendar?