DEPOSIT HOLD RELEASE
What is the name of the tool used to release a hold?
The Active Hold Report
In the branch, BM's home/car
At this location it is under the MICR Printer and BM's car
What tool is used to ensure sensitive information is secured overnight?
Branch Closing Checklist
What is the age Chase defines an elder person?
60 or older
When must disclosures be provided?
Before signing the signature card (FOR BUSINESS AND NON CLICK TO SIGN ACCTS)
When requested.
Which branch employee(s) can request a deposit hold release?
BM/ABM/LAO/MOD/BRM
TRUE or FALSE
There is a digital version of the binder that can be found in branch content manager. (forms online)
TRUE
What are 4 ways you are expected to safeguard sensitive information?
1. Locking computer screens and tablets when step away
2. Using speakerphone only in rooms or offices with the doors closed
3. Clearing paperwork off desks/stations/printers between customers
4.Reporting an incident after discovery
If you suspect elder or vulnerable abuse what do you need to submit by the end of the day, and where do you find this tool?
EVP REFERRAL-Chase Answers #32571
UAR as needed.
TRUE OR FALSE
If a client requests Spanish as a preferred language we must provide disclosures in Spanish & English.
How do you access the active hold report?
via Banker Homepage > Resources and Tools > Active Hold Report
Name two items that can be found in the emergency & offline binder....
2. Instructions for reporting incidents involving employee or customer injuries/medical emergencies
3. Emergency forms and signs
4. Offline transaction procedures and forms to use when TE is unavailable.
Privacy incidents must be reported within how many hours of discovery and what tool do you use to report the incident?
Privacy Incident Management Data Gathering Form
72 hours
What are the steps you can take if there is a suspected or actual scam?
Explain your concerns
ask questions
delay
escalate
report
Why is it important we provide disclosures at the right time?
It is part of our regulatory requirement!