Workshops
When is VPS? Day of the week and time
Every other Thursday from 8:30-11:30am
What day and time are the office events held?
Who needs to register for work?
Everyone opening or reopening a claim! Union, going back to work, temporary layoff.
Your app is approved! Can I enroll them in WIOA CP right now?
No. We are waiting until they are starting training.
What are two ways to look someone up on Prime?
Birthdate, SS#, Phone#, Email, First name, Last name, GST Tag
True or false: During RESEA you can do the UIA page of requirements I am available for work) as a group because they fill it out individually.
False. It needs to be one on one and should be done in a confidential setting.
True or false; customers don't need to sign into Prime for an event if they do an event sign in sheet?
False! We need Prime, the event sign in sheet, and should have them sign into PMTC.
Can a family member register someone else for work?
NO! We need that person and proof of ID.
My PATH customer did not complete AEP successfully. Do I need to tell anyone, or let the system register it?
You need to put a "NO" under AEP completion and a case note.
Besides name, birthday, military and community referral; what are needed fields to be filled out?
Phone #, email, full address, highest level of education, are they working at this time.
A customer wants to sign up for the next two Computer classes. What do you tell them?
They can only register for the next one being offered. They can register for the second one when the first one is completed.
Where do sign in sheets go after the event is done?
To Jacelee so she can review the forms and data entry.
Can we do a virtual registration for someone out of the county? Who would we refer this virtual registration to?
Yes. Jacelee OR Roman
A customer used to work on a dairy farm, who should you refer them to?
Maria for NFJP
How is the customer ID written into the access area near the keytag?
First letter first name. Full last name. Full birthdate.
A customer forgot to sign up for a computer or resume workshop. What do you do?
Take the people on the list first. Then ask the hosts if they mind taking another person if they have space.
Who do you email the event total to after an event?
Jessica Burns and Jacelee
How many days does a customer have to get registered for work after opening a claim?
24 hours before their first certification
A customer is already enrolled in college for this semester, can you enroll them right away, or do you wait until next semester?
For a youth, they can not be registered or enrolled in any classes.
For adult, you can enroll right away for SS and pick up tuition next semester.
True or false; back to work forms can be entered in Prime?
True! and they should be
What time and day is the resume workshop?
Every 1st and 3rd Tuesday of the month from 2:00-4:00pm.
What kind of Prime service needs to be entered after the event is complete?
A Mass Service
A customer came in to get registered for work and we did not give them a stamped form before they left. They come back the next week complaining. What do you do?
Find Holly or Rochelle
What is one of the most important details when enrolling a customer?
Check your dates
True or False: We have a line to the door to check in. I will give them a registration form and upload the information into Prime later.
False. We are only checking people in with PRIME and verifying information.