Tech
What keyboard shortcut can explorers use to close pop-ups on a computer?
ALT + F4
True or False: VIs should ignore store website pop-ups about membership benefits/ coupons, etc. unless the Explorer has asked for information about it.
False, VIs should tell all explorers all info pertaining to the sale that they encounter in the checkout process.
True or false: VIs have to delete any pictures of card information unless the Explorer specifically asks to keep them.
false- unsaved photos will delete automatically after 24 hours
What should VIs use to prevent personal search history and account settings from affecting the browsing session?
A guest browser window.
Which big box store offers free calls online and in their stores?
What should VIs avoid when making product suggestions?
Personal opinions
How can an Explorer disable the screen curtain on their iOS device?
They can perform a three-finger, triple tap on the screen.
If an Explorer needs to locate items quickly within a physical store, especially chain stores like target, what feature could the VIs look for to help locate items?
Use the store locator or item locator tool available on some websites.
What should VIs do if they encounter sensitive personal information shown on camera while helping with an online purchase in a Build AI call?
Make sure proper reporting steps are done in feedback/ on dash when needed.
What are the four remote assistance programs that VIs can use for online tasks?
Chrome Remote, RIM, TeamViewer, and Quick Assist.
What is essential to mention when describing home decor? (3 adjectives)
Color, size, style
What should VIs do before confirming an online purchase for an Explorer?
Verify the products, final price, payment type, and shipping address with the Explorer.