System Tools
The main tool we use for Overdraft Collection
What is Reflections?
Used to perform a funds transfer from an active account to an overdrawn account.
What is offset macro?
Is the revenue service of the US federal government, which is responsible for collecting taxes and administering the Internal Revenue Code.
What is IRS?
Applies for each withdrawal or transfer out of a Chase savings account over six per monthly statement period
What is a $5 Savings Withdrawal Limit Fee
This is where we can see the customer’s account status, alerts from other departments, and transaction history
What is Customer Assist?
Used to document payment arrangement on a pre charged off account
What is Pre Promise Macro?
An account at a bank against which checks can be drawn by the account depositor
What is a checking account?
Pays an item when account does not have enough money
What is Insufficient Funds?
This is used to check / confirm if a direct deposit or wire transfers were received.
What is Eserve?
Used to perform account documentation for wrong number pre and post charged off accounts.
What is Wrong Number Macro?
A form you received when there is a cancellation of debt
What us 1099-C?
Returns an item when account does not have enough money
What is Returned Item Fee?
This is where we check signature card. We can also check and send the statements
What is Enterprise Image Viewer?
Used to document payment arrangement on a post charged off account.
What is ARG macro?
When money is withdrawn in excess of what is on the current account
What is Overdraft?
Is present when your account is active and the cost may vary based on state and account type
What is monthly service fee?
This is used to process free check by phone transfers either from Chase or from different banks.
What is Speedpay?
Used to perform a funds transfer from an active account to an charged off account.
What is Setoff macro?
It is a U.S. federal government that administers social insurance program consisting of retirement, disability, and survivor benefits
What is Social Security Administration?
Initial deposit (amount) required to open an account
What is $25?