Normal
The place to document Result Notes actions and interactions.
What is Result Management?
The two types of Abnormal Results are Clinically Insignificant and ________.
What is Clinically Significant?
The step if unable to complete the Result Notes message.
What is Mark as New?
The InBasket folder where the patient sends a message via MyChart requesting information or advice.
What is Patient Advice?
The step CMAs take if patients have questions on patients' test results.
What is route?
The number of call attempt(s) for Normal Results if patient has not reviewed the Results and Result Note on My Chart.
What is one/once?
The item needed for verification if the patient wants a printed copy of Results and Result Notes to be picked up at the clinic.
What is government issued identification?
The critical step after sorting and prioritizing Result Note messages.
What is Take/Take the message/Click on Baton?
The pool where appointment and scheduling requests be routed to.
What is the FOS Scheduling Pool?
The primary clinical staff addressing Abnormal test results.
What is LPN?
The two clicks/steps after completing the message.
What is Accept and Done?
The number of call attempts on two consecutive business days to relay the Results and Result Note to the patient.*
What is two?
The patient must view both Results and ________ by Physician/APP to "Done" the task.
What is Result Notes?
The best practice to organize the patient advice folder.
What is sort oldest to newest?
The clinical staff who can collect information related to triage.
What are MAs and LPNs?
The folder you go to review test results to patients.
What is Result Note/Result Note Folder?
The SmartPhrase used to send General Result Letter.
What is .RESULTLETTER?
The SmartPhrase used to document attempt(s) for Result Notes.
What is .RESULTCALL?
The type of encounter that should be entered when a refill request that come into the InBasket via patient advice.
What is a refill encounter?
The clinical staff who can triage for patient advice.
What is RN(s)?