TMP
How many claims are there for TMP multi?
9 claims over 12 months.
When a customer is traveling internationally and using wifi calling can they still be charged for calling? if so how?
Yes they can. They can get charged wifi calling if they are in another country and call a local number-wifi calling only works for them using it internationally and calling US numbers
when can you file a claim by phone?
until midnight ET
How many devices are lost, stolen or damaged each year?
71 million on average
Which letter of the alphabet has the most water?
The C
what does TMP cover?
all physical damage.
how much is the upgrade fee for processing upgrade through a rep?
$40
whens the earliest a customer can receive their replacement device?
next day, including saturdays
how many devices are lost, stolen, damaged each day?
194,520 on average.
What is the 10th month out of the year?
October
Is there a limit to using Tech coach with TMP?
No, unlimited access.
When can you add a line for a customer in care?
When adding a apple watch line.
Typically how quickly can you file a claim online?
10 minutes
What percentage of incidents occur within the first 12 months?
70% on average
Whats the scariest Holiday?
halloween
How many people think that when they break their phones and have insurance to help them out, think its amazing?
all of them
When you enter Right Touch, what should you provide the rep with?
The MDN and PIN for the account your working with.
what time frame is there on the warranty for the replacement device customers receive.
12 month warranty.
Do people hate to drop their phones?
Yes, but not as much as they hate paying for a whole new one.
where does the president live?
The White House
How many Claims do you have under single line TMP?
3
How long can it take for a discount promo to take effect to a customers account after an upgrade?
3 months.
If I wanted to file a claim for a damaged device, could you help me?
Easy money if im covered.
1 in __ people have lost, stolen, or damaged their phones this year?
1 in 5 people
Which team is the greatest?
Team Mofield