OE/AEP 2024-2025

OE/AEP 1

100

What does OE Stand for?

Open Enrollment

200

What does MSCCSS stand for?

Member Service Contact Center Shared Service

300

How many ID cards were mailed in OE/AEP last year?

2.8M across all markets - 300K increase from year previous 

400

How many electronic enrollment files are expected?

27.3K

500

What's the biggest account?

Us KP House Account 

OE/AEP 2

100

When does AEP start?

Sept-Dec

200

What does SBC stand for?

Summary of Benefits & Coverage (SBCs)

300

KPIF (KP Individuals and Families) on exchange projected?

1.1M

400

Medicare enrollments (adds, terms, changes, and riders)

179K

500

How much revenue MABA collect for KP?

 $80+ Billion of the annual $100+ Billion in revenue.  

OE/AEP 3

100

When does OE start?

Oct-Dec 

200

Commercial Membership setup how many sub-contracts for 2024 OE? Last year  

Set up 70,821 subgroup contracts, representing 7,993,602 members

300

How many groups issued (SBC's)

9.2K

400

What is the projected email volume at MSCC?

248K

500

How many commercial group renewals are projected for this year OE? 

29.8K (8M Members)

OE/AEP 4

100

What's the effective date for OE/AEP?

January 1st 2025

200

Last year Medicare Membership Administration made approx. how many outbound calls to close the loop on member services issues in Q4 of 2023?

Over 7,200

300

What account is the biggest self-funded account?

Us KP House Account 

400

How many benefit plans will be configured during OE/AEP?

12K

500

What is the projected call volume at MSCC?

3.2M 

OE/AEP 5

100

What does AEP stand for?

Annual Election Peroid 

200

How many Contingent workers support AEP work? 

Onboarding 50+

300

KPIF (KP Individuals and Families) off-exchange how many are projected for 2025? 

35K

400

How many renewing subgroups?

70.8K

500

How many additional customer service representatives for OE?

574