Folio
These are our two folio systems.
What is UX2 and Sharp?
You are empowered to offer this percentage for FCC's for general issues our guest's experienced onboard.
What is 20%?
Who we reach out to for spa disputes.
What is One Spa World?
This is what FTE stands for.
What is Fail to Embark?
This is where we make notes, build compensation and handle guests' individual requests.
What is a case?
The amount of time it takes for checks to be sent out to guests.
What is 4-6 weeks?
You are empowered to offer this percentage in the form of FCC's for FTE guests.
What is 50%?
Which department do we reach out to for general finance issues-- re-issuing checks, refunding overpayments on bookings, etc.?
We use this function to write notes in Polar.
What is F22Hst?
This is where we can find more information on various issues.
What is Knowledge Base?
What we would process if guests did not want their folio balances merged together on the same booking.
What is a CC Swap?
This is the typically the first step we should take if guests request a refund for their air.
What is reaching out to the Air Department?
We reach out to this department for photo issues.
These are 3 major items listed on the Booking Itinerary page.
What is transfers, hotel packages and cruisetours?
This is what we should do with dupe cases.
What is cancel?
This is the more condensed version of our folio systems.
What is Sharp?
This is the typically the first step we should take if guests request a refund for their air.
Who is your lead or coach?
This is the department we reach out to for retail disputes.
What is the Harding Team?
What is F15Itn?
This is what your personal list of cases is called.
What is your queue?
These three major items are included with guests' Plus and Premier Packages.
What is Crew appreciation, Beverage and Wifi?