Office Vocab
Business Etiquette
Tools and Technology
Roles and Tasks
Role - Play
100

This person greets visitors and answers phone calls.

Receptionist

100

You do this when you enter a meeting late to show respect.

Apologize for being late

100

This machine is used to make copies of documents.

Printer / Photocopier

100

This person supervises employees and organizes the office.

Manager

100

You ask your boss for a day off politely.

“Can I take a day off on Friday, please? I need to go to/ I have a (ex., government appointment, doctor's appointment, Family emergency)

200

You send this to communicate formally with colleagues or clients.

Email or a message on your company's software (ex. Slack)

200

Always do this when receiving a gift or help from a coworker.

Say thank you / Show appreciation

200

You type on this device to enter information into a computer.

Keyboard

200

The person who handles invoices, budgets, and financial records.

Accountant

200

You call IT because your computer isn’t working.

“Hello, my computer isn’t working. Can you help me?”

300

The place where you usually do your work every day.

Office / Desk

300

You should do this before responding to a client’s email.

Read carefully / Check for mistakes

300

Software used to write letters and documents.

Google Docs/Microsoft Word

300

The staff member responsible for scheduling meetings and organizing documents.

Secretary / Administrative assistant

300

You greet a new coworker on their first day.

“Hi! Welcome to the team. Let me show you around.”

400

Performance Meeting

Evaluation

400

The polite way to interrupt someone in a meeting is to say this.

“Excuse me…”

400

A system that stores files on a network so multiple people can access them.

Cloud storage / Shared drive  

400

This person is the highest-ranking leader in a company.

CEO / Owner / Boss

400

You answer a customer’s question about a product.

“Thank you for your question. Here’s the information you need…”

500

The place where you rest, socialize, and eat lunch

Breakroom
500

Always do this when leaving the office for the day.

Say goodbye / Check out with supervisor

500

Software used to track finances and company transactions.

Excel or Accounting software (ex. QuickBooks)

500

This person helps customers solve problems or answer questions.

Customer Service Representative

500

You explain to your boss why a report is late and suggest a solution.

“The report is delayed because [reason]. I’ll finish it by [time] and prevent this next time by [solution].”