Office Orientation
The input factors in the production process are land, materials, labour and ___________
What is capital?
A memorandum is an example of ________ this means of communication.
What is written communication?
This type of paper may be used for calligraphy or paintings.
What is parchment paper?
You should answer the telephone before this number of rings.
What is three (3)?
This book is used to record the names and information for persons who visit the organisation.
What is a reception register/visitors book?
This outlines the organisational structure of the business. It shows the lines of authority between employees.
What is an organisation chart?
This flow of communication flows from subordinates to supervisors.
What is upward communication?
This is the most commonly used size of paper.
What is A4?
Doing this while you are talking on the phone will give your voice a pleasant tone.
What is a smiling?
A receptionist may need to ____________ an appointment if either party is unable to make the meeting at the established date and time,
What is reschedule?
This type of office layout allows the employees to communicate easily with each other.
What is open-plan office?
This type of communication climate does not encourage employees to share their opinions freely.
What is a closed climate?
This type of envelope eliminates the need for the outside of the envelope to be addressed.
What is window envelope?
The names of businesses grouped by industry will be found in this section of the telephone directory.
What is Yellow Pages?
This reminder system organises tasks to be completed in chronological order.
What is tickler reminder system?
This is the science of organising the work space to suit the comfort of the employee.
What is ergonomics?
This type of directional communication arises from the natural interaction among employees.
What is informal communication?
Refer to this book if you would like to find a word with a similar meaning to generous.
What is a thesaurus?
The virtual receptionist who answers the business's telephone calls and guides the caller through a menu list is called a/an ___________________.
What is auto-attendant?
In the 24-hour clock, 5:00 p.m. would be written as _____.
What is 1700 hours?
This office equipment is used to dispose of documents in a confidential manner.
What is shredder/paper cutter?
This is an example of visual communication:
a) face - to - face conversation
b) teleconference
c) signals
d) agenda
What is signals?
Refer to this source if you would like to know the cost of mailing a package to your aunt in Miami.
What is Post Office Guide?
This is an internal recording system used to capture message from callers when the phone is not answered.
What is voicemail?
Los Angeles is 2 hours ahead of GMT. Guadeloupe is 2 hours behind GMT.
When it is 3:00 p.m. in Los Angeles, what time is it in Guadeloupe?
What is 11:00 a.m.?