BUSINESS COMMUNICATION
What is business communication?
The process of sharing information between employees within and outside organisations.
What are the most common types of business letters? Name 4.
ENQUIRY, COMPLAINT, ORDER, QUOTAION
TRANSLATE:
Vydržte na lince.
Hold the line.
What is on the top right-hand side of the page?
senderś address
TRANSLATE:
S pozdravem
Yours faithfully or Yours sincerelly
What can cause ineffective business communication?
It can cause problems: misunderstanding, delays, lost business, poor relations.
Which language should the letter use? How long should the letter be?
Formal, simple language, concise lenght.
TRANSLATE:
Mohu zanechat zprávu?
Can I leave a message?
What is uder the senderś address?
date
TRANSLATE:
Odpovídáme na Vás inzerát..
We are replying to your advertisement
What are two types of communication in business?
Internal and external
Oral and written
Describe the structure of the letter?
SENDER´S ADDRESS
DATE
RECEIVER´S ADDRESS
ATTENTION LINE
SALUTATION
BODY
CLOSER
SIGNATUR
TRANSLATE:
Mohu mluvit s..?
Can I speak to...?
What is above the subject line?
Recieverś address
TRANSLATE:
Těšíme se na brzkou odpověď.
We look forward to hearing from you.
What is internal communication? Who are the participants.
Communication within the company (directors, managers, employees).
When do we use?
Yours faithfully
Yours sincerely
Yours faithfully - foreigner
Yours sincerely - we know the personś name
TRANSLATE:
Linka je obsazena.
The line is busy/engaged.
How do we write a date?
Ordinal number, month in word, year
TRANSLATE:
Jsme potěšení Vám říci..
We are pleased to tell you..
What is external communication? Who are the participants?
Communication ouside the company (shareholders, customers, suppliers).
Which titles can we use for a man and a women?
Mr., Mrs., Miss, Ms
TRANSLATE:
Mohl byste mluvit hlasitěji?
Could you speak up?
What does c.c mean?
Carbon copies - copies are sent to other people
TRANSLATE:
Je nám líto, že Vám musíme říci...
We regret to tell you...