What's Crackin? (Greetings)
How to greet someone coming to our office
Hi, welcome to OSU GO, how can I help you?
How to answer the phone
Office of Global Opportunities, this is (your name). How can I help you today?
This link can be included on many student emails if it seems that a student may need more assistance as they work through advising.
A link to schedule a drop in advising appointment with a peer advisor.
This office contact assists with Terra Dotta concerns
Jen Grant
This campus resource assists with technology issues
CN/Computer Helpdesk
What to say when a student asks a question you don't know the answer to
I want to make sure to get you the most accurate answer. Let me write down your question and contact info so I can double check and get back to you or connect you with the best person on that topic.
(Note: we want to strike a balance of being kind, confident, and helpful. If you say directly "I don't know", some people may feel like they are wasting their time)
These are two ways to respond to a voicemail email
Call the number back or find their ONID email and forward the message to that email to respond
This method of communication can be used for quick questions, meetings, and ways to connect with office contacts
Teams
Student placeholder credits and CRN inquiries can be directed to this office contact
Stephanie Koser
This staff member can take deliveries that are titled to the OSU GO office or does not have a contact specified on it.
Talley Richardson
This is what to do if a student comes to our office and has an appointment with a peer advisor or member of staff
Ask the student to sit in the waiting area and let the PA or staff know their appointment has arrived via teams
This is how to transfer a call
Click "transfer", dial the number, then click "transfer or "complete"
This teams channel is a great place to put student questions in so program coordinators/office staff can get back to you
These three contacts can answer student questions about faculty led programs
Julie Walkin, Jennifer Jewett, and Michele Justice
While custodians will take out the trash in our office weekly, this is what you need to do with cardboard
Break it down and bring it to the dumpster outside the building
Someone has arrived to the office saying they have an advising appointment and that they do not know who they booked with. You look at the work schedule and two PAs are scheduled for bookings. How can you assist this student?
Ask for their name and have them wait in the waiting area while you teams message the two peers taking appointments to ask if either of them have an appointment with the student.
This is how to put someone on hold and resume the call
Select the "hold" button. When you are ready to resume the call, press the flashing button.
These are (5) pieces of information to include in an email to a program coordinator
(1) student’s first and last name with correct spelling, (2) student ONID email address, (3) student ID number (if applicable) (4) program (if applicable), (5) details about the situation or concern
This office contact can assist students with transcript articulation and can be reached at what email
Kerry Menn (osugoarticulation@oregonstate.edu)
This is our ultimate goal for our office (what do we want for students that come to us)
For people to feel welcomed and leave feeling reassured or knowing their next steps
A student has walked in with a question only a program coordinator would know. What are some ways you can respond.
Teams message the program coordinator to ask if they are available to answer a drop in student question or take the student's ONID email, name, and question so you can follow up with them or connect them to the program coordinator
These are ways to call someone back on campus, off campus, and long distance
On campus: dial the last 5 digits of the number
Off campus: Dial 9 and then the phone number
Long Distance: Dial 9 then 1 and wait for the tone, then dial the code found in the office procedures document
OSU GO staff will think you are the bees knees if you include this when you email them about a student
A link to the student's terra dotta application (so they don't have to spend time looking for it)
This office contact can assist students with questions about scholarships that are not study abroad specific as well as travel insurance
Laura Hampton
How to respond to a parent requesting information about their student
Let them know that you can only speak broadly due to confidentiality concerns and ask them to have their student email the office from their ONID email