COMPLIANCE
PRODUCT KNOWLEDGE
COSTCO
OFFICE
MISC
100
Term for a customer service issue that we cannot handle internally

What is an Escalation


100

TIV of Iphone 13

What is $180

100

Price of the fountain drink

$0.79 BOOOOOOOOM

100

The most amount of waters we have done in one week

What is 53 NW

100

The writer of the Star Spangled Banner 

Who is Francis Scott Key

200

The URL for the trade-in website

200

How much Bill Credit a member gets for BYOD

What is $360

200

The GM's for New Britain and West Springfield

Jon and Chris

200

The most amount of lines we have done in one week

What is 196 NL

200

The only living organism to have their heart located in their head

What is Shrimp

300

The word for when a member cancels their service within 30, 60, or 90 days

What is Churn

300

The big 3 in Primo

What is the delivery fee, refundable bottle deposit, and hold on card 

300

How does Costco market themselves 

What is word of mouth

300

How many weeks we have been in this office

5 weeks (this is our 6th)

300
Connecticut state's nickname

What is the Constitution State

400

What are the two terms we use to measure quality of sale in Primo

What is TTA and Set Rate

400

Generating a new phone number influences whether the member will have a down payment (True or False)

What is True 

400

Location of Costco Headquarters  

What is Washington State

400

Our National Consultant 

What is Zach Schuck

400

Which state is located between Wisconsin and North Dakota?

What is Minnesota

500

The Costco Hotline Number

833-950-4601

500

Why is the new Iphone 17pro shaped differently this year

What is moving components up on the phone to fit a larger battery

500

Name of the New CEO of Costco

What is Ron Vachris

500

The name of the mastiff that hangs out in the barber shop

Who is Orco

500

The town Colby is from

What is Philomath Oregon