Drivers be HOC'n
A driver action taken when he/she cannot complete a service
What is call into dispatch
the amount of time you have to answer an email
What is one hour after receiving
Morning Dispatchers do this every day
What is Check to make sure all routes are running
What is call the customer
Jake's response to "Good Morning"
GIF answers only
When there's an issue preventing service
What is Haul or Call
The place where information is kept regarding down trucks
What is OneNote
Action taken when a driver has been Idle without contact for more than 45 minutes
What is send Idle Time Email
Who is the Route Manager
Tammial's Daily Catchphrase
Log out Log out
Dispatch should always do this when a driver calls for an account
What is Notate screen 3
What is screen 14 / screen 18
What is MPU research
You should always do this before sending extra work to a driver
What is send them a message
this happens when someone asks for coverage for lunch
GIF answers only
This helps explain the HOC to the customer
What is photo and driver notes
This email did not have an account number attached, i should___
search the account information in MAS using phone number, address, customer name, or customer ID
Use this OCSD Application to update the location of a customer on the map
What is Geocode Addresses
The three ways one can communicate with route managers at the site
What is Email, Fuze, and Teams
This hard-working group never answers phones in Dispatch, but calls customers all day long
Who is the Customer Advocacy team
Who do you involve if changes need to be made to the account?
Who is Sales
When answering emails to assist other areas, you should ____
include them by name on the email
Afternoon Dispatchers should start to do this about 4pm
What is route tickets for next day
Always do this when voiding a ticket
What is notate screen 3
Dispatch would be perfect if it could include...
GIF answers only