Customer Experience
A customer comes in with an activation issue.
What is the VIP Line
”Have you reached out to the VIP line?”
I just don’t have any time today for the switch.
What is FFF (Overcome)
S26 Ultra for $5.56\mo
What is $290+ Samsung trade-in (in perfect condition)
I hate AT&T, they jacked up my bill and I’ll never go back
What is F.F.F. (Overcome)
This character fought major villains in his series and always strove to never go back on his word.
Who is Naruto Uzumaki
Laurie signed up with 5 phones and internet. 4 of the phones had issues downloading the eSIMs. How do you proceed
What is att.com/getstarted
You get 2 no’s on overcoming the same objection
What is QTQP “have a blessed day” (2 no’s and a go)
iPhone Duo for $0/mo
What is the promo is not available yet
This looks really great but I have to talk with my family and figure everything out.
What is A.I.R. (Overcome)
This movie is a the start of a well known trilogy, hint Hooked on A Feeling
What is Guardians of The Galaxy Trilogy
I’m paying $450 for 8 lines with Verizon right now with 7 iPhone 17’s and a tablet
What is go straight to Presentation (QQ)
I still owe money on my iPad and watches.
What is FFF
I completely understand how you feel about that balance Mr. Cruz. My last customer felt the same way, but what I found out after looking at your bill is that what we’re covering to payoff the phones and lowering your bill will set you up perfectly to pay off those devices, just like them.
I don’t want to over promise-
Fold8 Ultra for $2.78/mo
What is Samsung trade-in $290+
My mom lives in PR and I’m not sure if you have service out there.
What is the F.F.F. (AT&T coverage map)
This entertainer is one of the most well known artists in the world and has some controversies.
Who is Drake
In your rehash, this is the 2nd most important thing to discuss with your customer.
What is V.O.C.
I’m waiting on Black Friday promos
What is
That’s the best part about today, all these promotions are actually the same as BF.
They will only take some away so it’s better to do this now than later. Price will not be the same after today.
Pixel 11 Pro for $0/mo
What is AYAC Pixel Trade-in $35+
I still have a balance of $5,000 with AT&T
What is A.I.R. (phone a friend)
Mom, dad, etc.
The most well known color on Earth
What is blue
Kobe bought a phone through Best Buy same day at the store, and it was activated on AT&T but the activation failed because the phone is unlocked.
What is NSRT Line and BB manager
Customer has Verizon business and doesn’t have the app to Access TP
What is go online/ call for each transfer pin (TP) individually for each line
Select tablet and a select Samsung watch with an eligible smartphone
What is Samsung Triple Bundle Offer
I just paid my Verizon bill and I’m not looking to pay 2 cell phone bills.
What is A.I.R. (Overcome)
2013 NBA Finals MVP
LeBron James